Vidhi Rakhra

• Successfully resolve inquiries, technical issues and concerns through chat-based communication, consistently achieving a satisfaction rate of 95%
• Oversee and Coordinate Office Administrative procedures and review, evaluate, suggest and implement new procedures.
• Provided real-time support to customers by offering product information, troubleshooting assistance and order processing.
• Establish work priorities, delegate work and ensure deadlines are met and procedures are followed.
• Maintain and assemble accurate data and thorough documentation of interactions for reference and reporting purposes.
• Carry out administrative activities, engage in conducting surveys and interviews, collecting and compiling statistics, providing information, and writing correspondence including emails and preparing materials.
• Collaborate with cross-functional teams to escalate and resolve complex, contributing to a 70% reduction in recurring customer complaints.
• Identify training needs and train workers in job duties and company policies.
• Ensure the smooth operation of computer systems and equipments and arrange for maintenance and repair work

My job responsibilities consists as follows:

• It is an international US based chat process, which includes "assisting the customers" for their "technical" & "Billing" concerns.
• It includes providing excellent customer service experience.
• It involves resolving queries efficiently, or facilitating global communication.
• It also comprise of providing technical guidance regarding the technical difficulties.
• On top of it, it involves upselling for new products as well.