Vidhi Sonkar
New Dehli
Summary
In-depth analyst with sound knowledge of Absence Mgmt Tools and CRM. Expertise in client management, data analysis and client relationship management. Several years of experience in industry.
Overview
8
8
years of professional experience
Work History
Senior Analyst
Guardian
Gurgaon
01.2012 - 12.2018
- Coordinated with team members to assign tasks based on skillset and availability.
- Developed and implemented comprehensive task management system to ensure timely completion of projects.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Created detailed reports that documented findings and presented recommendations to senior leadership.
- Drove performance among team members through monitoring and effective coaching and feedback
- Maintained Compliance posture and conducted related audits
Customer Care Executive
IBM Daksh
Gurgaon
10.2010 - 08.2011
- Provided customer service by responding to phone, email, and in-person inquiries in a timely manner.
- Developed and maintained relationships with customers to ensure their satisfaction.
- Investigated customer complaints and provided solutions within acceptable time frames.
- Provided technical assistance related to product installation or operation when needed.
Education
Bachelor of Arts - Tourism and Travel Management
IGNOU
Lucknow08-2011
Fish Training -
IBM Daksh
Seven Habits of Highly Effective People -
IBM Daksh
POSH Education -
Guardian
Skills
- Quality monitoring/audits
- Drive Productivity
- Coaching and feedback
- Compliance
- Client communication and management
- Engagement and Team building
Languages
Hindi
First Language
English
Advanced (C1)
C1
Timeline
Senior Analyst
Guardian
01.2012 - 12.2018
Customer Care Executive
IBM Daksh
10.2010 - 08.2011
Bachelor of Arts - Tourism and Travel Management
IGNOU
Fish Training -
IBM Daksh
Seven Habits of Highly Effective People -
IBM Daksh
POSH Education -
Guardian
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