Vidhi Thakor
Toronto
Summary
Versatile Professional: Expert in Tableau, Jira, Scrum, and SQL, adept at transforming data into actionable insights and managing projects. Proven track record as a Store Supervisor with a 40% productivity and profit increase, complemented by strategic and analytical skills from roles as a Fundraiser and Business Analyst. Solid coding foundation gained as a Junior Software Developer.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Store Supervisor
Augusta Coin Laundry
Toronto
08.2023 - 03.2024
- Optimized Team Performance: Directed the implementation of a training program that elevated productivity by 22% and markedly reduced operational errors.
- Problem-Solving Excellence: Addressed key workflow and customer service bottlenecks with innovative solutions, resulting in streamlined operations and a 40% boost in profitability.
- Leadership and Mentoring: Fostered a collaborative team environment and provided continuous support, enhancing staff performance and morale, while consistently achieving operational goals.
- Consistent Recognition: Honored as 'Best Employee' for six months by surpassing performance targets and delivering exceptional customer service, which enhanced client relationships and Loyalty.
Fundraiser
Up Fundraising
Toronto
06.2022 - 08.2023
- Boosted donor base by 35% through signing up 350+ individuals for recurring monthly donations
- Educated and engaged the community on organizational missions, exceeding fundraising targets by 30%.
- Built partnerships with high-profile charities like SOS Children's Village, and Heart & Stroke Canada.
- Customer Engagement Improvement, Launched a personalized outreach and loyalty rewards program, boosting customer satisfaction by 20% and reducing churn by 15%.
Business Analyst Intern
George Brown College
Toronto
01.2023 - 06.2023
- Engaged stakeholders to understand needs and concerns, building stronger relationships.
- Conducted meetings, interviews, and workshops to gather feedback and align expectations with project objectives.
- Utilized surveys and observations to elicit and document clear business requirements and Agile principles to break down complex processes into manageable user stories.
- Created BPMN and use case diagrams to model processes and system functionalities.
Junior Software Developer
Om Software
03.2020 - 06.2021
- Prepared and served a variety of beverages with precision and creativity, consistently meeting or exceeding quality standards, and receiving compliments for latte art and presentation.
- Proficient in Full-Stack development, including front end (UI design) and back end (ASP.NET C#)
- Developed dynamic web applications with SQL databases and server-side logic, and crafted responsive, visually appealing interfaces using HTML, CSS, and JavaScript frameworks.
Education
Information systems and Business Analyst -
George Brown College
Bachelor of Computer applications -
SD Jain College
Skills
- ASPNET C#
- HTML
- Java
- SQL
- Scrum
- Jira
- Tableau
- Information systems management
- Database Management
- Time Management
- Interpersonal Communication
- Multitasking
- Adaptability and Flexibility
- Excellent Communication
- Problem-solving abilities
- Proficient in Microsoft Office
Certification
Certification on Power BI
Timeline
Store Supervisor
Augusta Coin Laundry
08.2023 - 03.2024
Business Analyst Intern
George Brown College
01.2023 - 06.2023
Fundraiser
Up Fundraising
06.2022 - 08.2023
Junior Software Developer
Om Software
03.2020 - 06.2021
Information systems and Business Analyst -
George Brown College
Bachelor of Computer applications -
SD Jain College
Certification on Power BI
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