Vidhi Joshi

• Inventory and Procurement Management, Team Management, Accounts Management, Customer Relationship Management, Vendor Management, Outbound Calls, Cold Calling, Working with Schools to setup Robotic Labs, Achieving Sales Target, Training New Joiners, Event Management (India and Overseas)
• Coordinated with internal departments to ensure compliance with project requirements.
• Analyzed customer feedback to identify areas of improvement in the development process.
• Collaborated with senior management on strategic planning initiatives related to new product launches.
• Monitored external vendors providing services related to the development process.
• Conducted regular meetings to review progress, address any potential risks or issues, and assess team performance.

Key Highlight: Achieved sales of 1.2 Cr from August 2023 to July 2024 as an individual performer.

• Inventory and Procurement Management, Team Management, Accounts Management, Customer Relationship Management, Outbound Calls, Audits (Stocks and Cash)
• Created operational plans for the center in order to maximize efficiency and productivity.
• Managed day-to-day operations of the center, including staffing, scheduling, budgeting, inventory control and customer service.
• Recruited new employees by conducting interviews and orientations for new hires.
• Developed strategies to increase sales revenue within the center.
• Developed, implemented, and managed center's budget.
• Conducted regular staff meetings to ensure all personnel were properly trained on policies and procedures.

• Inventory and Procurement Management, Team Management, Accounts Management, Customer Relationship Management, Outbound Calls, Audits (Stocks and Cash)
• Conducted regular staff meetings to ensure all personnel were properly trained on policies and procedures.
• Developed, implemented, and managed center's budget.
• Created operational plans for the center in order to maximize efficiency and productivity.
• Managed day-to-day operations of the center, including staffing, scheduling, budgeting, inventory control and customer service.
• Provided guidance to team members on how to handle difficult customer situations while maintaining excellent customer service levels.
• Recruited new employees by conducting interviews and orientations for new hires.
• Developed strategies to increase sales revenue within the center.

Key Highlights: Achieved the Target of 12 Lakhs - 15 Lakhs on a monthly basis.

• Inventory & Procurement Management, Team Management, MMS (Manage my spa) Application, Roaster Management, Accounts Management, Customer Relationship Management, Outbound Calls, Training new employee in same salon, Appraisal, Audits (Stock & Cash)
• Coached, mentored and trained team members in order to improve their job performance.
• Maintained up-to-date records of employee attendance, payroll information, vacation requests.
• Created monthly reports for senior management summarising operational performance metrics.

Key Highlights: Achieved the Sales Target of 6 lakhs - 7 lakhs on monthly basis

• Training section in all skills (Skin, Hair, Makeup)
• Trained 75 Beauticians, Grievances, Product Testing, Preparing SOP, Conducting Assessments, Trials, Interviews, Quality Check

• Skin Services such as Facials, Manicure & Pedicure, Waxing, Hair services such as Hair Spa, Hair Treatments, Hair Coloring, Haircuts, etc., Makeup such as Bridal Makeup, Party Makeup, Interview Makeup, Sidal Makeup, Saree Drapping, Hairstyles, Styling etc.

• Inventory & Procurement Management, Team Management, Manage my spa (MMS) Application, Roaster Management, Accounts Management, Customer Relationship Management, Outbound Calls, Training new employee in same salon, Appraisal, Audits (Stock & Cash)

• Vizag
• Assisted in the development of operational strategies to ensure efficient and productive operations.
• Conducted regular performance reviews for employees to identify areas of improvement.
• Monitored employee attendance records, timekeeping, and payroll information.
• Maintained up-to-date knowledge of company products and services.
• Organized training sessions for new hires to familiarize them with the workplace environment.

• Provided assistance to Head Steward in managing food, beverage and housekeeping operations.
• Assisted with inventory management, stock control and ordering supplies for the galley.
• Organized daily tasks for assigned staff, monitored their performance and provided feedback as needed.
• Conducted regular inspections of guest cabins, public areas and service points to ensure high standards of cleanliness were maintained.
• Carried out cleaning duties such as vacuuming, dusting and polishing furniture.

• Supervised and coordinated activities of restaurant staff to ensure customer service standards are met.
• Monitored food supplies, ordered necessary items to maintain adequate stock levels.
• Resolved customer complaints regarding food quality or service issues promptly and courteously.
• Conducted regular inspections of the premises to ensure cleanliness, proper maintenance and attractive displays.
• Performed cashiering duties as required during peak periods or in the absence of other staff members.