Vidhika D'Souza
Thane
Summary
Experienced project delivery professional with six years in managing 25+ high-profile projects. Known to enhance client satisfaction by 95% and improve delivery efficiency by 30%. Proficient in cross-functional collaboration and process optimization, dedicated to exceeding client expectations. Impact-driven with a commitment to continuous learning and innovative problem-solving.
Overview
8
8
years of professional experience
Work History
Project Service Specialist, Event Management
Harvard Business Publishing
01.2025 - 09.2025
- Executed over 25 tailored projects and sustained high-value client relationships across multiple time zones.
- Successfully launched pilot projects with a 98% client satisfaction rate, driving significant business growth.
- Mentored front-line team members in strategies through the “Buddy” program, reducing onboarding time by 20% and enhancing team efficiency.
- Developed resources for frequently asked questions to streamline support processes.
- Prevented key account losses by researching discrepancies and correcting problems.
- Designed coaching initiatives for L&D Club’s mentoring programs, improving performance outcomes for more than 50 employees.
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
Learner Experience Specialist, Learner & Technology Services
Harvard Business Publishing
09.2023 - 12.2024
- Developed training materials for new team members and ongoing staff development.
- Facilitated workshops to enhance employee engagement and collaboration strategies.
- Analyzed customer feedback to identify areas for service improvement and innovation.
- Coordinated cross-functional teams to streamline project workflows and communication.
- Implemented best practices for customer experience initiatives across multiple platforms.
- Researched industry trends to inform strategic decision-making and operational improvements.
- Assisted in creating surveys to gather insights on user experience and satisfaction levels.
- Maintained databases to track performance metrics and customer interactions effectively.
- Worked closely with leadership teams on succession planning initiatives for high potential employees.
Delivery Specialist
Harvard Business Publishing
11.2021 - 08.2023
- Assisted in optimizing logistics procedures to enhance operational efficiency.
- Facilitated team meetings to discuss project updates and challenges.
- Identified potential roadblocks and recommended solutions for mitigating risks associated with the project delivery process.
- Coordinated cross-functional teams to deliver projects on time and within budget.
- Documented project objectives, scope, timeline, risks, assumptions and dependencies.
Deputy Manager (Team Coach)
Kotak Mahindra Bank
05.2021 - 10.2021
- Managed client queries and created process documentation, reducing query resolution time by 25% and ensuring consistent service delivery.
Assistant Manager (Subject Matter Expert)
Kotak Mahindra Bank
08.2020 - 05.2021
- Promoted to Subject Matter Expert, collaborating with senior executives to enhance processes, achieving a 15% improvement in customer satisfaction.
Assistant Manager
Kotak Mahindra Bank
01.2019 - 08.2020
- Delivered content on time while working with Senior Executives and AVPs on process improvements, reducing operational bottlenecks by 30%.
Education
Bachelor of Arts - Psychology
K.J. Somaiya College of Arts And Commerce
Mumbai01.2018
Skills
- Event and program coordination
- Content management
- Quality assurance
- Technology proficiency
- Stakeholder management
- Research and development
- Global collaboration
- Client relationship management
- Data analysis
- Change management
Certifications
- Present Well Program, 07/24
- Soar to Success Program, 04/24
- Build A Personal Brand Program, 09/23
- Enhancing productivity program, 05/22
Harvard ManageMentor Courses:
- Digital intelligence, 01/24
- Project management, 12/23
- Global collaboration, 01/22
- Goal setting, 12/21
- Presentation skills, 11/21
- Time management, 11/21
Timeline
Project Service Specialist, Event Management
Harvard Business Publishing
01.2025 - 09.2025
Learner Experience Specialist, Learner & Technology Services
Harvard Business Publishing
09.2023 - 12.2024
Delivery Specialist
Harvard Business Publishing
11.2021 - 08.2023
Deputy Manager (Team Coach)
Kotak Mahindra Bank
05.2021 - 10.2021
Assistant Manager (Subject Matter Expert)
Kotak Mahindra Bank
08.2020 - 05.2021
Assistant Manager
Kotak Mahindra Bank
01.2019 - 08.2020
Bachelor of Arts - Psychology
K.J. Somaiya College of Arts And Commerce