Summary
Work History
Education
Skills
Additional Information
Projects
Disclaimer
Timeline
Generic

VIDHU NAGPAL

Delhi

Summary

To work in an environment which encourages me to succeed and grow professionally where I can utilize my skills and knowledge appropriately. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Work History

Customer Service Executive

Concentrix
  • Provided prompt and courteous service to customers via phone, email, and chat.
  • Resolved customer complaints in a timely manner while maintaining professional attitude.
  • Performed follow-up calls to customers regarding their inquiries or orders.
  • Ensured that all customer queries were handled quickly and professionally.

Team Leader

Caretel Infotech LTD
  • Developed strategies for problem solving and conflict resolution among team members.
  • Coordinated team activities and delegated tasks to ensure efficient completion of projects.
  • Conducted regular performance reviews to assess individual team member progress.
  • Provided coaching and feedback on employee performance, encouraging professional development.

Sales Executive

Fareportal pvt ltd
  • Cultivated relationships with existing customers to encourage repeat business.
  • Developed and implemented sales strategies to meet customer needs and increase revenue.
  • Analyzed market trends and competitive landscape to identify opportunities for growth.
  • Negotiated contracts with clients on behalf of the company.
  • Identified new potential markets and developed plans for targeting them.

IT Customer Service Associate

Accenture India Pvt Ltd.
  • Helped customers locate items within the store using the inventory system.
  • Encouraged customers to sign up for loyalty programs or store credit cards.
  • Assisted customers with selecting items and answering questions about products.
  • Provided customer service support for inquiries, complaints, and returns.
  • Trained new associates on store operations, policies, and procedures.
  • Ensured compliance with company safety regulations at all times while on the job.
  • Built relationships with customers by providing friendly customer service.
  • Built and maintained relationships with peers and upper management to drive team success.

Education

B.TECH -

01.2015

12th -

01.2011

10th -

01.2009

Skills

  • HTML
  • C
  • C
  • SQL
  • Java(core)
  • Proficiency to handle DS(Data Structure), ADA(Algorithm Design Analysis), DCS, DCS II
  • Proficiency to work on Visual Studio 2010
  • Customer Needs Assessment
  • Customer Relationship Management
  • Issue Escalation
  • Payment management
  • Technical Support
  • Troubleshooting
  • Queue management
  • Complaint Handling

Additional Information

Attended a two day workshop on ANDROID., Participation in HCL for Microsoft .Net., 6 weeks training at railway and made a project on RAILWAY REMITTANCE SYSTEM.

Projects

Dynamic Website, "Online Shopping"using Visual Studio, My SQL was the developer and handled a team size of it. Dynamic website, “Friends star.com”using eclipse,My SQL was the developer.

Disclaimer

I hereby declare that all the details furnished above are true to the best of my knowledge.

Timeline

Customer Service Executive

Concentrix

Team Leader

Caretel Infotech LTD

Sales Executive

Fareportal pvt ltd

IT Customer Service Associate

Accenture India Pvt Ltd.

B.TECH -

12th -

10th -

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VIDHU NAGPAL