Vidhur Bansal
Chandigarh
Summary
Proactive and client-focused professional with a strong background in various customer service roles and experience in payments and trade settlement. Consistently exceeded individual targets and successfully managed teams to achieve collective goals. Recently completed MBA in Strategic Project Management, enhancing knowledge of business, sales & marketing, and overall business operations. Eager to pursue a career in project management, wealth management, IT, finance, or banking. Exceptional communication skills, problem-solving abilities, and commercial awareness to contribute to the company\'s projects and goals.
Overview
12
12
years of professional experience
2
2
Certificates
3
3
Language
Work History
Freelancer
Freelance
04.2024 - 11.2024
- Strengthened client relationships with consistent communication and timely project updates.
- Researched and resolved billing discrepancies to enable accurate billing.
- Worked with multiple departments to check proper billing information.
- Strengthened client relationships through effective communication regarding billing issues and concerns.
- Maximized revenue potential by identifying and resolving under-billed accounts.
Cash Payment and Settlement SME
FNZ
05.2022 - 01.2024
- Ensured timely settlement of client trades.
- Executed payment procedures for clients involved in stock sales.
- Coordinated payments to various fund managers for purchasing stocks.
- Engaged with high-profile clients including Premier Asset Management, M&G, and Aberdeen, Vanguard, Quilter.
- Oversaw large-scale payment processing exceeding £1.9 billion twice a month.
- Handled financial operations typically amounting to £700-£800 million.
- Addressed nominee corrections on over and under purchases.
- Worked directly with fund managers to settle pricing disputes.
- Resolved stock quantity discrepancies through team coordination.
- Advanced to SME status in record time through proven success and performance.
Senior Customer Care Advisor
Virgin Media
03.2020 - 04.2022
- Communicate with customers over the phone to answer and resolve bill queries and effectively handle disputes over additional or incorrect charges
- Use internal software launchpad and secondary SCV tool to support customers to fix technical faults to ensure quality of service
- Liaise with engineers and raise ticket when fault needs to be checked on site
- Apply effective sales strategy when engaging with existing customers looking to add on services or upgrade existing services and packages
- Consistently exceed Individual target for daily sales
- Independently handle general queries and offer advice on account transfers, and package relocation
- Received gift vouchers and awards for individual performance and achieving individual targets
- Enhanced customer satisfaction by promptly addressing concerns and providing efficient solutions.
- Optimized workflows, enabling more effective resource allocation and improved service delivery times.
Senior Technical Associate
Tech Mahindra
09.2018 - 11.2019
- Company Overview: India
- Evaluated and reviewed legal contracts made between the company and customer for third party (AT&T) American telecom company to ensure they included adequate guidelines and processes
- Acted as mediator to process various legal contracts between the company and customers
- Applied B2B knowledge and provided business consulting and advice to third party
- Displayed nurturing leadership qualities when delivering ongoing training to groups of up to 23 of new recruits
- Streamlined workflow processes for increased efficiency by implementing automated systems and tools.
Senior Analyst
Eclerx Pvt Ltd
12.2014 - 02.2018
- Handled technical queries over chat related to bills for US telecom company customers
- Held top seller place in department based on success with securing new customers and upselling packages
- Exceeded Individual targets for number of chats a day to deal with customer queries
- Was delegated team leader responsibilities based on performance
- Trained 28 people and delivered 1-1- mentoring and group training sessions
- Elected Subject Matter Expert role giving me responsibility to supervise and support different teams to achieve targets and resolve any issues or problems
- Acted as manager when customer issues were escalated by team members
- Nurtured strong working relationships with clients, ensuring their needs were met while exceeding expectations on deliverables.
Intern
Neurotronics Maschninbau Ltd
06.2012 - 07.2012
- Shadowed employees based in main HR department to oversee daily business activities
- Developed knowledge on creation and implementation of policies for employee training and development program's
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Explored new technologies and approaches to streamline processes.
Education
MBA - Strategic Project Management
Edinburgh Napier University
01.2020 - 01/2022
Masters - Business & Economics
Punjab University
01.2011 - 01/2013
B.Commerce - Commerce
Punjab University
01.2007 - 01/2010
Skills
Problem-Solving
Certification
Lean Six Sigma Black Belt, 04/01/18
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Languages
English
Advanced (C1)
Timeline
Certified Management Accountant (CMA) - Institute of Management Accountants.
01-2025
Freelancer
Freelance
04.2024 - 11.2024
Cash Payment and Settlement SME
FNZ
05.2022 - 01.2024
Senior Customer Care Advisor
Virgin Media
03.2020 - 04.2022
MBA - Strategic Project Management
Edinburgh Napier University
01.2020 - 01/2022
Senior Technical Associate
Tech Mahindra
09.2018 - 11.2019
Senior Analyst
Eclerx Pvt Ltd
12.2014 - 02.2018
Intern
Neurotronics Maschninbau Ltd
06.2012 - 07.2012
Masters - Business & Economics
Punjab University
01.2011 - 01/2013
B.Commerce - Commerce
Punjab University
01.2007 - 01/2010
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