Vidhya Devkar
Sr Process Associate
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
8
8
years of professional experience
2
2
years of post-secondary education
Work History
Sr Senior Associate
Tata consultancy services
Pune
09.2019 - Current
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Carried out day-to-day duties accurately and efficiently &Collaborated with team members to achieve target results.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Gathering data from clients and Evaluating financial documents.
- Played vital role between Insurance companies and Mortgage
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Jr. Customer Service Executive-Service Management
TCL
Pune
10.2017 - 05.2019
- Maintained detailed daily work records to accurately determine final costs for customers and supervisors.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Provides a wide range of telecommunications products and services including fiber lines and router
- Booked an appoints for an engineers over call and discussed about clients requirements.
- Worked with Telus project (Canadian clients)which provides best networks & services to clients
Consultant
Synechron Technologies pvt Ltd
Pune
07.2015 - 06.2017
- Analyzed problematic areas to provide recommendations and solutions.
- Collaborated with teams to define, strategize and implement marketing and web strategies.
- Communicated with patients & healthcare professionals, ensuring that medical information was kept private.
- Discussed medical histories with patients in effort to provide most effective medical advice.
- Worked with USA healthcare - recommending the best doctors as per clients requirements
- Played vital role for consumer and healthcare professionals
Process Executive
Infosys
Pune
08.2013 - 07.2015
- Improved operations through consistent hard work and dedication.
- Worked with Canadian Investment bank for Overdraft facilities
- Transferring amount from one to another account efficiently
- Rectified the accounts and shared reports using various application
- Currency exchanges between CAD dollars and USA dollars with calculation base
- Followed and Worked in different time zones
- Trained new bees
Education
Bachelor of Commerce - Financial Accounting
Narmada College of Science And Commerce
Bharuch 03.2011 - 03.2013
Skills
Effective communication
undefinedTimeline
Sr Senior Associate
Tata consultancy services
09.2019 - Current
Jr. Customer Service Executive-Service Management
TCL
10.2017 - 05.2019
Consultant
Synechron Technologies pvt Ltd
07.2015 - 06.2017
Process Executive
Infosys
08.2013 - 07.2015
Bachelor of Commerce - Financial Accounting
Narmada College of Science And Commerce
03.2011 - 03.2013
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