Vidhya J M
Bengaluru
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Sr. TSS Reviewer
Amazon
Bengaluru
01.2020 - Current
- Reviewed online ads for accuracy and compliance with company policies and standards.
- Identified potential violations of advertising regulations, such as false or deceptive claims.
- Investigated discrepancies in ads to ensure they met all legal requirements before publication.
- Analyzed customer feedback on ad performance to determine areas that needed improvement.
- Provided recommendations for changes to improve the impact and reach of ads.
- Managed workflow between internal departments involved in the advertisement review process.
- Attended meetings with clients to discuss proposed changes based on review results.
- Provided feedback and appropriate recommendations for guideline changes.
- Monitored web traffic and analyzed customer data to identify new opportunities for revenue growth.
- Maintained relationships with existing affiliates by providing support and resources as needed.
Claim Analyst
The United Healthcare
Benagaluru
07.2018 - 11.2019
- Reviewed customer claims, identified discrepancies and determined appropriate course of action.
- Conducted investigations to gather evidence in support of claims resolution.
- Assessed medical records for coverage eligibility and benefit accuracy.
- Developed strategies for resolving complex claims issues.
Education
Bachelor of Arts - Journalism
The Oxford College of Arts
Bangalore 06.2018
Skills
- Idea Brainstorming
- Critical Thinking
- Customer Service
- Clear Communication
- Social Media Platforms
Timeline
Sr. TSS Reviewer
Amazon
01.2020 - Current
Claim Analyst
The United Healthcare
07.2018 - 11.2019
Bachelor of Arts - Journalism
The Oxford College of Arts
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