Vidhya M
Product Manager
Chennai, Tamil Nadu, India
Summary
Experienced Senior Manager Proficient in managing reporting, budgeting and compliance areas. Adept at updating and working with executive leadership. Bringing superior skills in planning, negotiation and complex problem-solving gained 15 years in HDFC BANK LTD as a Testing, Project Manager, and Settlement & Operations experience.
Overview
16
16
years of professional experience
3
3
years of post-secondary education
Work History
Senior Manager
Vision Plus Tester, HDFC BANK Ltd
Chennai, Tamil Nadu, India
06.2023 - Current
- Strong Knowledge of CMS \ FAS \ ASM \ TRAMS modules of Vision Plus
- Experience in working with report generator & UAT
- Prepare Test Plan, Test Scenarios & Test Scripts, defect report
- Ensure accurate test coverage of business requirements
- Extensively worked in Maintenance and enhancement of back end of application of Core Insurance & CDM activity.
- Expertise in Problems solving and BUG reports issue Defect tracking Tools like Quality Centre / ALM, JIRA & Issue Tracker.
- Take full responsibility for all phases of testing and the management of the testing activities within the development.
Manager
Business Analyst
10.2018 - 05.2023
- Communicate with the stakeholders to gather requirements and accurately document / functional requirement within a compound application environment.
- Preparing the FSD & BRD as per the requirement of Business of Insurance booking, refund & Credit card DATA Maintenance process.
- Identify process improvement to perform an efficient of service operations & act as the Subject Matter Expert (SME) for their respective sector.
- Communicating requirement with business and technical team to ensure product feature objectives are met.
- Develop Diagrams & flowchart to describe and layout logical Operational steps.
- Analysis data gathered and developing solution or alternative methods of proceeding using Microsoft excel.
Deputy Manager
Product Manager
10.2013 - 06.2018
- Managing the day to day running of Insurance portfolio, & monitoring \ governance of our insurance partner.
- Developing & implementing the strategy & tactics for insurance to ensure the growth targets are met along with loan booking.
- Coordinate with respective teams and resolve queries/complaints from internal customer service and Insurance partner
- Prepare Weekly and Monthly C-level reports
- Handling of insurance dispute emails regarding all payment, refunds & products related queries
- Product Launch ( Including setting up end to end process)
- Responsible for co-ordination & tracking change request raised by the business, include progressive change related documentation.
Assistant Manager
Reconciliation & Settlement
06.2008 - 05.2013
- Handling Utility service ( Smartpay & Billpay ), Payment and Transaction.
- Responsible for Registration and Cancellation. Effectively coordinating with the products team on new products launches a process set-up.
- Co-coordinating with vendor for new system development.
- Closely liaising with third party vendor for management and reviews.
- Ensuring Process documents are updated as per ISO and SOX requirement.
- Handling of customer queries, service delivery & complaints
Education
Bachelor of Science - Mathematics
MOP Vaishnav College
Chennai 06.2005 - 04.2008
Skills
Problem Solving
Documentation and Reporting
Operations Planning
Data-Driven Decision-Making
Honours Awards Summary
- Silver Star Award – Operational Activity
- Gold Star Award – Business Analyst
- Silver Star Award – Vision Plus Tester
Timeline
Senior Manager
Vision Plus Tester, HDFC BANK Ltd
06.2023 - Current
Manager
Business Analyst
10.2018 - 05.2023
Deputy Manager
Product Manager
10.2013 - 06.2018
Assistant Manager
Reconciliation & Settlement
06.2008 - 05.2013
Bachelor of Science - Mathematics
MOP Vaishnav College
06.2005 - 04.2008