Vidhya M

• Strong Knowledge of CMS \ FAS \ ASM \ TRAMS modules of Vision Plus.
• Experience in working with report generator & UAT
• Prepare Test Plan, Test Scenarios & Test Scripts, defect report
• Ensure accurate test coverage of business requirements.
• Extensively worked in Maintenance and enhancement of back end of application of Core Insurance & Card DATA Maintenance activity.

Card Data Maintenance:

• Develop Mutual working relationship with all relevant parties on setting up a new activity.
• Also coordinate with IT team for the fulfilment of the new activities implementation.
• Planned, Managed & Controlled maintenance activity are completed as per TAT.
• Successfully minimized the maintenance complaint by RCA & resolve the impacted cases.
• Mentor and grow the team according to their strengths, setting goals and helping them to set their carrier paths
• Handling the escalation of issues and remove blockers to ensure to have the opportunity to be successful.
• Prepare regular Internal check & control to avoid errors and miss-out.

• Conducted comprehensive analysis of business processes, identified areas for improvement, and implemented new strategies to increase efficiency and profitability.
• Collaborated with cross-functional teams to gather and document business requirements, ensuring alignment with project objectives.
• Created detailed reports and visualizations to communicate findings and present recommendations to stakeholders.
• Facilitated meetings and workshops to gather business requirements and ensure the successful delivery of projects.
• Assisted in the development and implementation of new business processes.
• Conducted cost-benefit analysis and feasibility studies to evaluate proposed business projects.
• Collaborated with stakeholders to define project scope, objectives, and deliverables.
• Conducted interviews and workshops to gather and document business requirements.
• Created and maintained comprehensive project documentation, including business requirement documents, process flows, and user manuals.

BCP (Business Continuity Process):

• Responsible for BCP strategies plans including documenting reporting and tracking test results.
• Reporting & metrics to measure the state and effectiveness of BCP program.
• Business continuity planning projects and activities.
• Coordinates BCP disaster recovery testing ant test issues follow up, as lifecycle activities.
• Coordinates to the completion of third party service provider business continuity due diligence review.
• Prepare repots for internal & central audit team as per policy standard.

• Communicate with the stakeholders to gather requirements and accurately document / functional requirement within a compound application environment
• Preparing the FSD & BRD as per the requirement of Business of Insurance booking, refund & Credit card DATA Maintenance process
• Identify process improvement to perform an efficient of service operations & act as the Subject Matter Expert (SME) for their respective sector
• Communicating requirement with business and technical team to ensure product feature objectives are met
• Develop Diagrams & flowchart to describe and layout logical Operational steps
• Analyse data gathered and developing solution or alternative methods of proceeding using Microsoft excel.

UAT Tester:

• · Regulation & coordinating testing process and standards across multiple simultaneous projects and process.
• · Managing the test preparation phase for the production of test effort, test cases, execution plans & defect report flow / tracker.
• · Create suitable test cases are sufficient and high quality testing is complete within the time frame.
• · Take full responsibility for all phases of testing and the management of the testing activities within the development.
• · Expertise in Problems solving and BUG reports issue Defect tracking Tools like Quality Centre / ALM, JIRA & Issue Tracker
• · Reviewed activities such as Requirement review, Design Review, Test Strategy Review and Test Cases Review.

• Manage third-party products of Insurance at HDFC Ergo, HDFC Life and other HDFC family Process policy debits within TAT and enhance policy debit at Vendor end and interact with Vendors to resolve issues Coordinate with respective teams and resolve queries/complaints from internal customer service and vendors of HDFC Life and HDFC Ergo Processing of Loan booking for EMI opted customers & their reconciliation process
• Prepare Weekly and Monthly C-level reports Handling of insurance dispute emails regarding all payment, refunds & products related queries
• Reconciliation of all the internal GLs and accounts related to Insurance & utility service Units
• Manage team of 25 members and responsible to train new associates.

Utility Service ( Billdesk Payment & settlement ) :

• · Handling Utility service ( Smartpay & Billpay ), Payment and Transaction.
• · Responsible for Registration and Cancellation.
• · Effectively coordinating with the products team on new products launches a process set-up.
• · Co-coordinating with vendor for new system development.
• · Closely liaising with third party vendor for management and reviews.
• · Ensuring Process documents are updated as per ISO and SOX requirement.
• · Handling of customer queries, service delivery & complaints.