Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Personal Information
Languages
Timeline
Generic

VIDHYA P

Bengaluru

Summary

Bachelor of Computer Application (B.C.A) holder with over 4 years of experience as a Customer Care Executive specializing in outbound sales and loan application processes for Banking and NBFC clients. Proficient in multiple languages, demonstrating strong communication skills and customer engagement. Proven ability to drive sales and enhance customer satisfaction in fast-paced environments. Seeking opportunities for professional growth in dynamic settings.

Overview

5
5
years of professional experience

Work History

Quality Verifier-Card Protection Plan (CPP)

Alldigi Tech Limited
Bengaluru
09.2023 - 03.2024
  • Conducted audits of calls completed by customer care agents to ensure compliance.
  • Validated calls for miss-selling behaviors and scored based on established metrics.
  • Provided feedback to agents, highlighting errors and deviations from standard metrics.

Operations Executive – Semi Voice Process

Finnovation Tech Solutions Pvt Ltd
Bengaluru
03.2022 - 12.2022
  • Conducted pre-processing training for new joiners to ensure readiness and competence.
  • Allocated tasks to team members based on skills and project requirements.
  • Performed cross-verification of loan applications processed by the team to maintain accuracy.

Senior Customer Care Executive – Voice Process

Alldigi Tech Limited
Bengaluru
01.2019 - 08.2021
  • Executed outbound calls to credit card customers, promoting Card Protection Plan product.
  • Verified customer details and communicated mandatory disclaimers before call closure.
  • Consistently achieved sales targets over multiple months through persuasive, multi-linguistic sales techniques.

Education

Bachelor of Computer Applications - Information Technology

Tagore College of Arts And Science
Chennai
04-2018

Higher Secondary -

Govt Hr Sec School
04-2015

Senior Secondary -

Govt Hr Sec School
04-2013

Skills

  • Multilingual communication
  • Effective communication
  • Lead generation
  • Sales techniques
  • Attention to detail
  • Call auditing
  • Compliance validation
  • Error identification
  • Quality assurance
  • Task allocation

Accomplishments

Achieved sales targets for several consecutive months with my multi-linguistic and convincing sales abilities.

Languages

  • English
  • Kannada
  • Telugu
  • Tamil

Personal Information

  • Father's Name: V. Parthasarathy
  • Date of Birth: 12/13/97
  • Marital Status: Married

Languages

Tamil
First Language
Telugu
Intermediate (B1)
B1
English
Advanced (C1)
C1
Kannada
Intermediate (B1)
B1

Timeline

Quality Verifier-Card Protection Plan (CPP)

Alldigi Tech Limited
09.2023 - 03.2024

Operations Executive – Semi Voice Process

Finnovation Tech Solutions Pvt Ltd
03.2022 - 12.2022

Senior Customer Care Executive – Voice Process

Alldigi Tech Limited
01.2019 - 08.2021

Bachelor of Computer Applications - Information Technology

Tagore College of Arts And Science

Higher Secondary -

Govt Hr Sec School

Senior Secondary -

Govt Hr Sec School

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VIDHYA P