VIDHYA PAWAR
Sales, Management
Badlapur
Summary
Skilled Business Development leader offering 7 years of experience in leading operations and enhancing revenue. Bringing expertise in client acquisition and contract negotiation, along with excellent interpersonal communication, relationship-building and team leadership abilities. Results-driven and proactive with demonstrated record of accomplishment in meeting and exceeding sales and revenue objectives.
Overview
7
7
years of professional experience
1
1
year of post-secondary education
1
1
Language
Work History
Business Development Associate
THINK & LEARN PVT LTD (BYJU'S)
MUMBAI
06.2021 - Current
- Responsible for Market research and identifying potential leads
- Collating and maintaining client information in the CRM database
- Working closely with staff across departments to implement growth strategies
- Developing and implementing sales strategies, client service and retention plans, and analyzing sales data to inform or update marketing strategies
- Assist with drafting business plans, sales pitches, presentations, reference material, and other documents as required
- Achieving weekly/monthly targets.
- Planned marketing initiatives and leveraged referral networks to promote business development.
- Enhanced sales techniques and marketing plans to strengthen business development efforts.
- Verified work aligned with service levels agreed and client requirements.
- Maintained extensive knowledge of company products and services to provide top-notch expertise to customers.
- Negotiated contracts and closed sales with new and existing clients.
- Engaged with customers to build business relationships.
- Researched, analyzed and projected market data for potential markets.
- Developed knowledge of company products and services to make suggestions according to customer needs.
- Arranged potential client contacts, cultivated relationships and followed through all service needs.
Student Counselor, Career Counselor
Amity Future Academy (Amity University)
Mumbai
01.2021 - 02.2021
- Academy/Amity University Online, Business Development strategy
- Ideas of Marketing Leads Generation
- Counsel to students who visit the branch; convince them to take admission in our institute
- Taking feedback from students
- Coordinate with students & faculty for lectures schedule
- Maintain office records
- Brainstorming for Branding
Sr. Counselor
Itvedant Education Pvt Ltd
Thane
05.2016 - 10.2020
- Counsel to students who visit branch; convince them to take admission in our institute
- Taking a presentation for out of Mumbai students
- Fees follow ups from students Maintain office Records & Database Taking feedback from students
- Coordinate with students & faculty for lectures schedule Calls for upcoming batches
- Update system everyday
- Responded to telephonic inquiries regarding available services and support
- Performed as assigned other administrative responsibilities associated with counseling services
- Managed daily operations
- Take reviews and ratings on web, social media sites.
- Developed and expanded referral system of service providers to assist clients in attaining services.
Client Servicing Executive
Olio solutions Llp
Mumbai
12.2014 - 05.2016
- Maintained digital records of delivery and receiving information.
- Kept records of inquiries, complaints and comments to assist problem resolution.
- Resolved minor customer issues, escalating concerns to supervisor for immediate assistance.
- Answered and directed phone calls, acting as liaison for customers.
- Handled inquiries regarding deliveries, purchase orders and customer-facing processes.
- Increased efficiency and team productivity by promoting operational best practices.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Calculated correct order totals, updated accounts and maintained detailed records for inventory management.
- Recommended products to customers, thoroughly explaining details.
- Communicated professionally with colleagues, freelancers and clients.
- Educated customers about billing, payment processing and support policies and procedures.
- Delivered prompt service to prioritize customer needs.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Trained new personnel regarding company operations, policies and services.
- Developed and updated databases to handle customer data.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Trained staff on operating procedures and company services.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Responded proactively and positively to rapid change.
- Reached out to customers after completed sales to suggest additional service or product purchases.
- Investigated and resolved customer inquiries and complaints quickly.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Promoted available products and services to customers during service, account management and order calls.
- Managed timely and effective replacement of damaged or missing products.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Maintained up-to-date knowledge of product and service changes.
- Exhibited high energy and professionalism when dealing with clients and staff.
Education
Bachelor of Arts - Psychology
Mumbai University
06.2015 - 03.2016
Skills
Business-to-customer expertise
undefinedTimeline
Business Development Associate
THINK & LEARN PVT LTD (BYJU'S)
06.2021 - Current
Student Counselor, Career Counselor
Amity Future Academy (Amity University)
01.2021 - 02.2021
Sr. Counselor
Itvedant Education Pvt Ltd
05.2016 - 10.2020
Bachelor of Arts - Psychology
Mumbai University
06.2015 - 03.2016
Client Servicing Executive
Olio solutions Llp
12.2014 - 05.2016
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