Summary
Overview
Work History
Education
Skills
Permanentaddress
Temporaryaddress
Languages
Projects
Timeline
Generic

Vidhyasagar.T.S

Sr. E Service Executive
Banglore

Summary

To secure a challenging position in the Information Technology industry where I can apply my skills and expertise, contributing to organizational success while fostering professional growth and development in a secure, innovative, and adaptable environment.


Operated a business from 2011 to 2015. Professional qualities include strong soft skills, extensive problem-solving abilities, and success in managing tight schedules. Self-motivated, calm and confident, eager to learn cutting-edge technologies, and an excellent team player. Possess strong expertise in Objective C 2.0, C, and C++.

Overview

9
9
years of post-secondary education

Work History

Sr. E Service Executive

IntouchCX
3 2016 - Current
  • Provided customer support for games across multiple platforms (iOS, Android, PC, XBOX)
  • Gained a deep understanding of the game's nuances
  • Trained peers, including new joinees, in advanced gameplay techniques and in-game strategies
  • Evaluated staff performances regularly through KPIs monitoring; recognized top performers while addressing skill gaps through targeted coaching/training sessions.
  • Managed a team of 15
  • Supervised shifts and assigned tickets to agents while handling tickets to stay updated
  • Resolved agents' doubts and assisted players, handled supervisor request tickets
  • Conducted training and feedback sessions for new and existing agents
  • Transferred tickets from other language queues and maintained the queue
  • Performed MIS activities including Queue Status reports, Situation reports, and End of Day reports
  • Managed the pilot batch of a newly launched web3 game (8 team members)
  • Knowledgeable in Confluence
  • Knowledgeable in Jira integration with Zendesk, streamlining workflows by connecting customer support with development teams

Digital Interaction Executive

@[24]7.ai Customer Pvt. Ltd
4 2015 - 3 2016
  • Worked in Sales, Service, Help and Registry Queues
  • Was part of the Registry Queue Pilot Team
  • Worked on Service queue for 8 months
  • Trained new agents on the floor on how to address queries from customers through chat.

Education

MASTER OF COMPUTER APPLICATIONS [MCA] -

Muthayammal Engineering College
Rasipuram, Tamilnadu
04.2001 - 05.2010

BACHELOR OF SCIENCE in Computer Science - undefined

Mahendra arts and science college
Kalipatti, Namakkal

HIGHER SECONDARY SCHOOL EDUCATION - undefined

Gugai Higher Secondary School
Salem, Tamilnadu

SECONDARY SCHOOL EDUCATION - undefined

Gokulnadha Higher Secondary School
Salem, Tamilnadu

Skills

Permanentaddress

T.S.VidhyaSagar, 132, Moongapaddi street, Gugai, Salem, 636 006

Temporaryaddress

No.20, 1st main, 2nd Cross, Koramangala, Bangalore, 560 095

Languages

Tamil, English, Kannada (to speak)

Projects

Graphical Password Authentication Using Cued Click Point, Java, JavaScript, HTML, SQL Server 2000, The project “Graphical Password Authentication Using Cued Click point” is about using image as a password instead of words. The cued click point refers to using particular pixel in the picture as a password. User has to set the password and it is more useful for protecting the password from the hackers.

Timeline

MASTER OF COMPUTER APPLICATIONS [MCA] -

Muthayammal Engineering College
04.2001 - 05.2010

Sr. E Service Executive

IntouchCX
3 2016 - Current

Digital Interaction Executive

@[24]7.ai Customer Pvt. Ltd
4 2015 - 3 2016

BACHELOR OF SCIENCE in Computer Science - undefined

Mahendra arts and science college

HIGHER SECONDARY SCHOOL EDUCATION - undefined

Gugai Higher Secondary School

SECONDARY SCHOOL EDUCATION - undefined

Gokulnadha Higher Secondary School

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Vidhyasagar.T.S Sr. E Service Executive