Vidisha Naha
Senior Process Associate
Kolkata
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
7
7
years of post-secondary education
1
1
Language
Work History
Information Processing Specialist/Senior Process Associate
TATA Consultancy Services
Kolkata
06.2019 - Current
- Adhered to strict confidentiality guidelines when handling sensitive financial information, ensuring full compliance with company policies and legal regulations.
- Supported finance team by reconciling Price statements and resolving discrepancies with credit note/debit note raised in timely manner.
- Assisted with month-end closing procedures, verifying data accuracy and reconciling any discrepancies found.
- Managed high-volume workload while maintaining attention to detail, resulting in reduced errors in financial documentation.
- Collaborated with internal stakeholders to resolve billing discrepancies/issues.
- Utilized Microsoft Excel, SAP S4 HANA and Vistex software to generate statements/reports.
- Monitored accounts to verify compliance with payment terms and schedules.
Process Associate
Genpact
Hyderabad
07.2017 - 02.2019
- Working on customers' online payment transactions made via online app.
- Handling customers' queries over chats and emails.
- Handling floor queries and assisting team members with product and updates.
- Collected, arranged, and input information into database system.
- Educate new customers by answering product and service questions.
- Reduced errors in data entry by maintaining strict attention to detail and thoroughness.
- Generated reports detailing findings and recommendations.
Process Associate
Wipro
Kolkata
03.2015 - 06.2017
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Assess customer's needs and translation into solutions via emails.
- Coordinate with customers to solve billing inquiries.
- Provided exceptional customer service when interacting with clients or vendors during process execution tasks.
- Collaborated with team members for enhanced process efficiency and productivity.
- Applied critical thinking skills to identify potential problems before escalated, proactively addressing concerns as needed.
- Independent problem solver who took initiative in researching solutions without needing excessive supervision.
- Adhered to all deadlines, managing time effectively to complete tasks within designated time frames.
- Meticulously maintained records documenting every step of process for future reference or training purposes.
- Developed strong working relationships with cross-functional teams for seamless collaboration on projects.
- Conducted quality assurance checks on completed work, ensuring accuracy and compliance with established guidelines.
- Handled high volumes of incoming work requests professionally while maintaining excellent organization.
Education
Masters of Business Economics - Banking & Finance
Lucknow University
Lucknow, India 07.2012 - 07.2014
Bachelor of Commerce -
Avadh Girls' Degree College(L.U)
Lucknow, India 07.2009 - 07.2012
Associate of Arts - U.P Board(Sociology,Home-science,Economics,Civics)
Lord Jesus Public Inter College
Lucknow, India 04.2008 - 03.2009
High School - ICSE Board
St. Paul's College
Lucknow, India 04.2006 - 03.2007
Skills
Interpersonal Communication
undefinedAcknowledgement
- I here by acknowledge that all the details furnished above are true to the best of my knowledge and supporting documents will be furnished on request.
Contact No
+91-9559945452,9830958672
Academic Project Work
Internship from LIFE during JUNE-JULY 2013, COMPARATIVE ANALYSIS OF SBI Life Products.
Personal Information
- Father's Name: Biman Kanti Naha
- Mother's Name: Late Rupa Naha
- Gender: Female
- Nationality: Indian
- Marital Status: Single
Accomplishments
- Have taken and cleared IRDAI (Insurance Regulatory and Development Authority Of India) examination.
- Received Star Performer Award.
- Service Commitment award
- Continuous Feedback Star Certificate
Timeline
Information Processing Specialist/Senior Process Associate
TATA Consultancy Services
06.2019 - Current
Process Associate
Genpact
07.2017 - 02.2019
Process Associate
Wipro
03.2015 - 06.2017
Masters of Business Economics - Banking & Finance
Lucknow University
07.2012 - 07.2014
Bachelor of Commerce -
Avadh Girls' Degree College(L.U)
07.2009 - 07.2012
Associate of Arts - U.P Board(Sociology,Home-science,Economics,Civics)
Lord Jesus Public Inter College
04.2008 - 03.2009
High School - ICSE Board
St. Paul's College
04.2006 - 03.2007
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