Hi, I’m
Vidisha Sahu
New Delhi
Summary
Dynamic professional with a proven track record at DemandX, excelling in performance monitoring and motivational leadership. Adept at enhancing team productivity through effective workload management and employee development. Skilled in problem-solving and documentation, fostering a collaborative environment that drives process improvement and achieves organizational goals.
Overview
3
years of professional experience
Work History
DemandX
Assistant Team Leader
09.2024 - Current
Job overview
- Tracked team performance metrics, submitting regular reports pinpointing areas needing improvement.
- Partnered with customer support staff to manage challenging escalations.
- Managed team workload to reach targets for specific tasks.
- Managed tasks allocation to maximize each member's strengths.
- Assisted in the development of training materials for new hires, resulting in a more streamlined onboarding process.
- Facilitated career advancement for juniors through consistent mentoring.
- Actively engaged in the creation and execution of departmental strategies.
DemandX
Senior Executive
03.2023 - 09.2024
Teleperformance
Customer Service Executive
09.2022 - 12.2022
Education
Jamia Milia IslamiaNew Delhi
Bachelors Of Business Administration
01.2023
Delhi Public SchoolRanchi,Jharkhand
Higher Secondary School from CBSE
05.2018
Delhi Public School Ranchi,Jharkhand
Secondary School from CBSE
05.2016
Skills
- Performance monitoring
- Microsoft Office Suite
- Motivational leadership
- Microsoft windows XP professional
- Client support
- Employee development
- Problem-solving
- Team supervision
- Teamwork and collaboration
- Complex Problem-solving
- Team motivation
- Overseeing daily activities
- SOP adherence
- Work Planning and Prioritization
- People management
- Staff training
- Work planning
- Process improvement
- Documentation and reporting
- Leading team meetings
- Coaching
- Relationship building
Accomplishments
- Supervised a team of 15 staff members.
- Achieved the Dominator Award and the Champion Award result by completing the highest Intake count consistently with accuracy and efficiency.
Additional Information
- Promoted to Assistant Team Leader
- Consistently highest intakes for 6 months
- Provided constant feedback on company growth
- Achieved The Champion and The Dominator awards.
Timeline
Assistant Team Leader
DemandX
09.2024 - Current
Senior Executive
DemandX
03.2023 - 09.2024
Customer Service Executive
Teleperformance
09.2022 - 12.2022
Jamia Milia Islamia
Bachelors Of Business Administration
Delhi Public School
Higher Secondary School from CBSE
Delhi Public School
Secondary School from CBSE
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