Microsoft Excel
Utkarsh Tripathi
Store Manager - Retail Operations
Noida
Summary
Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success.
Overview
7
7
years of professional experience
2
2
Languages
Work History
Retail Store Manager
Urban Ladder
1 2023 - Current
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Trained team members in successful strategies to meet operational and sales targets.
- Completed routine store inventories.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Optimized store displays and appearance via strategic merchandising.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Managed inventory control, cash control, and store opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
Store Manager
Royaloak Incorporation Pvt Ltd
12.2021 - 01.2023
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Assistant Concept Manager
Homecentre
06.2017 - 12.2021
- Mentoring subordinates on best practices and protocols to maximize productivity.
- Creating spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Managing all aspects of store operations, including organization, maintenance and purchasing functions.
- Managing over footfall of 500 customers per day with strong and active team management.
- Optimizing store displays and appearance via strategic merchandising.
- Training and developing new employees for ease of transition into team.
- Maximizing sales and minimizing shrinkage through excellent customer service and adherence to standard practices.
- Supervising guests at front counter, answering questions regarding products.
- Managing store shifts to accomplish proper staffing at all times.
- Effectively allocating tasks during high-traffic times to keep operations running smoothly and employees focused.
Education
MBA - Retail Management
Footwear Design And Development Institute
Noida 06.2015 - 2017.06
BBA - Business Academics
University of Lucknow
Lucknow 06.2012 - 2015.06
Skills
Leadership skills
Pitching skills
Documentation skills
Communication abilities
Interpersonal Communication
Software
Microsoft Word
Microsoft Powerpoint
Microsoft Dynamic 365
Oracle retail point of sale
Timeline
Store Manager
Royaloak Incorporation Pvt Ltd
12.2021 - 01.2023
Assistant Concept Manager
Homecentre
06.2017 - 12.2021
MBA - Retail Management
Footwear Design And Development Institute
06.2015 - 2017.06
BBA - Business Academics
University of Lucknow
06.2012 - 2015.06
Retail Store Manager
Urban Ladder
1 2023 - Current
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