Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Vidushi Pandey

Vidushi Pandey

Dwarka Sec-7 ,Delhi

Summary

A dynamic and result-driven HR professional with nearly 10 years of experience in people operations and employee engagement.

Process Improvement & Training: Conceptualized and implemented process modifications after in-depth analysis, including the development of training materials and modules, enhancing operational efficiency and resource optimization in HR processes.

Process Optimization: Skilled in streamlining HR workflows, managing SLAs for deliverables, and driving continuous improvement initiatives that lead to efficiency gains in employee management.

HR Operations & Recruitment: Proficient in handling key HR functions, including employee recruitment, pre-employment processes, campus hiring, and onboarding new hires across multiple locations, ensuring smooth integration and compliance.

Grievance & Employee Relations Management: Successfully managed employee grievance systems, conducted surveys for actionable insights, and implemented effective feedback mechanisms to improve employee engagement.

Leadership & Strategic Planning: Experienced in leading HR operations for large teams, driving strategies for employee retention and fostering a positive workplace culture aligned with business objectives.

Exceptional Organizational & Communication Skills: A proven track record of

self-motivation, creativity, and initiative in achieving both personal and corporate goals, with strengths in team building, communication, and relationship management.

Overview

17
17
years of professional experience

Work History

Senior manager- HR client servicing

PassionworkX
04.2024 - Current
  • Aligned HR strategies with business goals, optimizing human capital through streamlined policies and systems
  • Led recruitment, managed appraisals, and implemented performance improvement initiatives
  • Resolved grievances and drove engagement programs to enhance satisfaction and retention
  • Assessed needs, developed programs, and supported employee growth through learning initiatives
  • Delivered data-driven insights for workforce planning and performance optimization.

Senior Executive in HR and Admin (Employee Engagement & Relationship Team)

SmartWorld Developers
06.2021 - 09.2023
  • Led onboarding sessions, aligning new hires with company values and culture
  • Organized engagement activities and ensured effective implementation of HR policies
  • Designed and delivered training programs, tracking effectiveness for continuous improvement
  • Managed performance evaluations and analyzed workforce data for insights and improvement
  • Established recognition programs to boost motivation and retention.

Lead Cabin Crew (Inflight Manager)

Indigo Airlines (India) Ltd
11.2017 - 01.2019

Cabin Crew (Inflight Manager)

Go Airlines (India) Ltd
04.2011 - 09.2016

Customer Support Executive – Operations

HCL Technologies Ltd.
11.2010 - 03.2011

Public Relations Officer

DIGI Entertainment Network Pvt.
06.2007 - 01.2010

Education

MBA -

IMT Ghaziabad
06.2022

Diploma in Aviation and Hospitality Management -

MOSAI Institute
01.2007

Skills

  • Performance Management
  • Training Activities
  • Recruitment
  • Coordination Skills
  • Employee Engagement
  • Team Building
  • Hospitality Management
  • Process Management
  • Communication Skills

Languages

Japanese
English
Hindi

Timeline

Senior manager- HR client servicing

PassionworkX
04.2024 - Current

Senior Executive in HR and Admin (Employee Engagement & Relationship Team)

SmartWorld Developers
06.2021 - 09.2023

Lead Cabin Crew (Inflight Manager)

Indigo Airlines (India) Ltd
11.2017 - 01.2019

Cabin Crew (Inflight Manager)

Go Airlines (India) Ltd
04.2011 - 09.2016

Customer Support Executive – Operations

HCL Technologies Ltd.
11.2010 - 03.2011

Public Relations Officer

DIGI Entertainment Network Pvt.
06.2007 - 01.2010

MBA -

IMT Ghaziabad

Diploma in Aviation and Hospitality Management -

MOSAI Institute
Vidushi Pandey