Vidushi Rastogi
New Delhi
Summary
Dynamic and result-oriented Customer Service Manager with a proven track record of leading high-performing teams to deliver exceptional customer experiences. Adept at utilizing ZOHO One and MS Excel for data analysis and process optimization. Skilled in training and development, with a focus on fostering a customer-centric culture.
Overview
11
11
years of professional experience
Work History
Manager-Customer Support
ARM Fintech Consultants Pvt Ltd
07.2018 - Current
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Implemented ZOHO One to streamline customer interactions, resulting in 70% increase in efficiency.
- Streamlined workflows by identifying bottlenecks in existing systems and proactively addressing these challenges through appropriate solutions implementation.
- Cross-trained and led team of 5 to maximize team agility and performance.
- Decision-making and coordination with other departments- to solve technical issues and interact with key partners for solutions.
- Resolved staff member conflicts, actively and patiently listening to concerns and finding appropriate middle ground.
- Onboarded new employees with training and new hire documentation.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Assistant Manager- Sales & Support
ARM Fintech Consultants Pvt Ltd
01.2016 - 06.2018
- Demonstrated products to customers and trained.
- Handled Invoice, product delivery, training and feedback.
- Customer satisfaction: Daily interactions with Mutual Fund Distributors on product queries and business growth.
- Achieved sales monthly targets by working on leads with help of channel partners and AMCs.
- Developed strategy to increase sales and drive profits.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Managed approximately 30 incoming calls, emails and chats per day from customers.
Operations Associate
Infinity Finserv
01.2013 - 12.2015
- Oversaw daily operations, ensuring timely completion of tasks and adherence to company policies and procedures.
- Performed wide-ranging administrative, financial and service-related functions.
- Increased customer service success rates by quickly resolving issues.
- Maintained and prioritized to-do-list and followed up to complete tasks on-time.
- Built relationships with channel partners to establish seamless operations.
Education
Master of Business Administration - Finance
University of Lucknow
LucknowBachelor of Science -
University of Lucknow
Skills
- Problem Resolution
- ZOHO One
- Complaint Handling
- MS Office
- Verbal and written communication
- Team Leadership
- Onboarding and Orientation
- Collaboration & Teaming
- Training and Development
- Cross-Functional Teamwork
- Work Planning and Prioritization
- Active Listening
Languages
English
Hindi
Personal Information
- Date of Birth: 05/08/89
- Nationality: Indian
- Marital Status: Married
Timeline
Manager-Customer Support
ARM Fintech Consultants Pvt Ltd
07.2018 - Current
Assistant Manager- Sales & Support
ARM Fintech Consultants Pvt Ltd
01.2016 - 06.2018
Operations Associate
Infinity Finserv
01.2013 - 12.2015
Master of Business Administration - Finance
University of Lucknow
Bachelor of Science -
University of Lucknow
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