VIDUSHI SINGH

• Managed a portfolio of 35 high-value accounts in the Hardline category in the $100K-$57MM GMV tier to generate $100MM GMV across North America and Europe.
• Successfully delivered goals for the core Home category across North America (NA) and Europe (EU), achieving 99% of the input goal in NA and 159% in EU on a strategic product launch.
• Drove a 6.7% improvement in Conversion Rate (CR%) through strategic initiatives.
• Exceeded output metrics with 96% of GMV sales goal in NA, and 110% in EU, demonstrating strong performance in driving sales and alignment.

Leadership and Stakeholder Management

• Spearheaded a team of 10 AMs and delivered 3.01K incremental new product 'perfect selection' launches, delivering $931K incremental GMV sales.
• Expanded 10% of all UK sellers in new EU geographical regions (EU8), and increased the average MP/seller count from 118 vs. 109 before.
• Worked with SPN (Service Provider Network) alignment for VAT support and negotiated rates, which helped 25 sellers have KYC, VAT, and EPR in place with 40% reduced iterations, thereby improving seller experience and safeguarding $200 KGMS from suspension risks.
• Worked with UAM (Unified Account Management) in creating a framework for bifurcating sellers' strategic needs and mapping them to the right AM cohort, which helped in bringing down the AM-seller mapping from 1:50 to 1:37 and saving AM bandwidth.
• Collaboration with the SCOUT LLM product team for the development of the AM assistant by documenting complex issue resolution paths, and organizing unstructured information to support AM training by surveying approximately 33 sellers.
• Served as onboarding mentor for 3 account managers.

Key Achievements

• Fast-tracked promotion to Account Manager II (2.5 vs. 4 years) by leading and delivering the EU Expansion project..
• Was the top performer in the account management stack rank, based on input and output select metrics, for two consecutive years.
• Was awarded “The Savior” Award for complex problem resolution of EU expansion project.