Vidya Devadiga

• Candidate Document Verification: Thoroughly reviewed and verified candidate documents, ensuring compliance with company policies.
• E-code Generation: Created unique e-codes for candidates, streamlining onboarding process.
• Coordination with HR: Collaborated closely with HR team to address pending document requirements.
• Payroll Preparation: Initiated initial payroll processing for new joiners, ensuring accurate compensation.
• Record Management: Maintained and updated employee records, ensuring data accuracy and confidentiality.
• Bank Validation: Validated payroll inputs with banking details, minimizing errors.
• Employee Query Resolution: Promptly addressed employee queries via email, fostering positive communication.
• Leave and Attendance Processing: Efficiently managed leave requests and attendance records.

• Payroll Processing: Proficiently prepared initial payroll processing for new joiners, ensuring accurate compensation.
• Report Generation: Created and maintained various reports, including confirmation reports, transfer reports, and source mix reports.
• Record Management: Documented employee personal and company records, maintaining data accuracy and confidentiality.
• Bank Validation: Ensured precise payroll input by validating banking details.
• Employee Records Maintenance: Regularly updated and managed employee records, contributing to efficient operations.
• Correspondence Preparation: Drafted essential letters such as appointment, confirmation, transfer, and termination letters.
• Employee Query Resolution: Promptly addressed employee queries via email, fostering positive communication.
• Leave and Attendance Management: Efficiently processed leaves and maintained accurate attendance records.
• Promotion and Demotion Letters: Prepared official communication for employee promotions and demotions.

HR Payroll & Operations: Day-to-day HR activities, including HR letters, time office management, and statutory compliance (PF, Gratuity, ESIC).
Updating TIC for new joiners.
Payroll processing, salary revisions, and full & final settlements.
Form filing related to PF.

• Payroll Attendance & Exit Management: Handling payroll attendance.
  Managing exit processes for departing employees.
  Ensuring statutory compliance.
  
• Employee Records: Documenting and maintaining employee personal and company records.
  Regularly updating employee files.
  
• Letter Preparation: Creating appointment letters, confirmation letters, and transfer documentation.
  
• FNF Settlement: Preparing settlement input based on exit details.
  
• HR Helpdesk & Data Maintenance: Assisting new joiners with bank account setup.
  Addressing salary queries for on-roll employees.
  Ensuring accurate data maintenance.

• Customer Service: Handling customer queries related to billing, power supply, and registrations.
  Resolving consumer issues via email, ensuring a delightful experience.
  
• Back Office Operations: Data entry for processes like consumer name changes and changeovers.
  Preparation of MIS reports.
  
• Customer Retention: Follow-up with customers regarding requests and complaints.
  Facilitated system and process training for new staff.
  
• Software Proficiency: Experience with software tools such as SAP, Customer Connect, and Customer Relationship Management systems.
  

• Customer Query Management: Proficiently handled customer inquiries, ensuring prompt and accurate responses.
• Complaint Resolution: Successfully addressed customer complaints, maintaining a high level of satisfaction.
• Complaint Follow-Up: Conducted thorough follow-up activities to resolve issues and enhance customer experience.
• Report Generation: Produced daily reports and maintained an organized database for efficient record-keeping.
• Effective Communication: Prepared written correspondence and collaborated with the company network to achieve committed transit times and service quality.
• Timely Reporting: Compiled weekly and monthly reports as required by customers and the sales team.
• Adaptability: Willingly performed additional duties and provided contingency cover as requested by management.