Vidya K
Bangalore
Summary
Seeking to expand industry knowledge and business administration skills, driven to explore new opportunities in the field and deliver exceptional customer service as a cutting-edge professional, contributing to the company's growth. With a decisive nature, tend to excel at making swift and crucial decisions, enabling myself to achieve immediate and long-term goals while meeting operational deadlines. As a highly motivated team member, helps myself to possess a strong desire to tackle new challenges and exhibit a diligent work ethic, adaptability, and exceptional interpersonal abilities. Proficient at working independently and quickly acquiring new skills. As an attentive Regional Services Sales Leader for OEM Business, bring a solid sales background and a proven track record of success in diverse settings. My focus is on developing effective sales plans and implementation systems that foster consistent growth and engage customers in building the brand.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Regional Services Sales Leader for OEM Business
DELL Technologies
11.2019 - Current
- Handling OEM Business for country on all tied and non-tied businesses, along with professional services
- Delivering services, revenue, and margin business
- Grown significant content/pen rate YoY and QOQ with a minimum of +30 bps
- Workshops on professional services capabilities
- Have got customer registered for Execute Briefing center (EBC) for top 25 OEM accounts
- Floor support for teams supported, as the accounts are spread across PAN India
- Handle the pre- and post-delivery of services, including deployment and tech support
- Closing calls and assisting on the accounts in the prospective leads
- Looking into end-to-end project closure for the OEM accounts
- Have led the projects on Enterprise deployment to grow 45% QoQ for telco business and health care
- Developed and implemented sales plans to achieve desired results
- Identified areas of improvement in current processes and procedures, making recommendations for change as required
- Researched competitive offerings from other companies, analyzing pricing structures and product features
- Customer data analysis to identify buying patterns and uncover new opportunities for growth
- Empowered team to exceed service quotas through regular training, effective coaching, and close mentoring
- Engaged customers with in-person and remote demonstrations of available products
- Cultivated and nurtured relationships with account representatives to sustain current revenue and capitalize on opportunities to expand business
- Managed and retained existing client accounts
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements
- Identified customer needs by asking questions and advising on best solutions
- Created and maintained customer relationships through regular follow-up activities
- Market trends analysis and identified potential opportunities for business growth
- Developed strategies to increase sales volume and improve customer satisfaction levels
- Monitored performance of sales team members against set targets, providing feedback as needed
- Developed key accounts by building strong relationships with major customers
- Provided leadership and direction to motivate a high performing sales team
- Negotiated complex contracts with customers, ensuring the best possible outcomes for the company
- Collaborated closely with marketing teams to develop promotional materials that drove product interest among target audiences
- Coordinated activities between various departments within the organization to ensure efficient operations
- Conducted training sessions for new sales staff members to ensure necessary skills to succeed in their roles.
Advisor Sales Operations & Lead for SFDC DELLEMC
DELL Technologies
03.2018 - 11.2019
- Managed entire integration for DellEMC business for SFDC application
- Works with business and development teams to clarify requirements to ensure tests meet accepted criteria
- Drafts, revises, and maintains test plans, test cases, and test scripts
- Executes test procedures according to software requirements specifications
- Logs defects and makes recommendations to address defects
- Documents, evaluates, and researches test results
- Retests software corrections to ensure problems are resolved
- Documents evolution of testing procedures for future replication
- May conduct performance and scalability testing
- Always kept end user in mind and validates their testing with sales, care, or OP reps
- Developed and implemented test plans and strategies to ensure quality assurance of SFDC applications
- Reviewed test results against expected outcomes and documented discrepancies for further investigation
- Performed manual testing, as well as automated testing, using internal tools
- Provided input into product design reviews to identify potential issues before deployment
- Created detailed reports on defects uncovered during testing process
- Collaborated with developers in resolving bugs by providing detailed information about issues
- Participated in post-release validation activities to ensure successful implementation of new features
- Identified opportunities for improvement within existing processes or procedures related to software testing
- Provided technical support during user acceptance testing phase of projects
- Mentored junior staff members on best practices in testing phase.
Regional Services Sales Manager for West Territory
DELL Technologies
02.2017 - 03.2018
- Handling West Business for the country on all the tied and non-tied business
- Delivering revenue and margin business
- Floor support for the teams we are supporting
- Handle the pre- and post-delivery of services
- Closing calls and assisting on the accounts in the prospective leads
- Looking into end-to-end business
- Grown, tied pen rate, significantly
- Have led the projects on CFI project with 5% QoQ
- Developed and implemented sales strategies to increase market share
- Established relationships with key clients, while maintaining existing customer base
- Created and presented monthly reports to management on sales performance
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives
- Performed sales consultations and educated clients on products and services
- Developed and significantly grew assigned territory using strong engagement and marketing skills
- Used change methodologies to increase services sales and led projects for increased productivity
- Improved profit margins by effectively managing expenses, budget and overhead, increasing closings and optimizing product turns
- Supported sales team members to drive growth and development
- Led sales planning, development and account management to grow existing accounts and establish new sales accounts
- Enhanced sales volume through skilled support to both new and inactive customers
- Coached, developed and motivated team to achieve revenue goals
- Resolved customer complaints regarding sales and service
- Executed strategic sales plans to expand customer base and revenue
- Delivered sales presentations focused on offerings and unique advantages over competitors
- Established new accounts and serviced existing accounts maintaining professional relationships
- Achieved company growth and brand development through market expansion and sales.
Regional Services Sales Manager for G500 & OEM
DELL Technologies
11.2014 - 01.2017
- Handling G500 Business for the country on all the tied and non-tied business
- Delivering revenue and margin business
- Floor support for the teams we are supporting
- Grown, tied pen rate, significantly
- Have led the projects on Enterprise deployment to grow 45% QoQ
- Grown the OEM business QoQ for 8 quarters, B2B
- Meeting the customers across India for better engagement
- Assisted senior team members with developing strategies to grow sales within the alternative investments industry
- Managed relationships with existing clients by providing ongoing support and advice on their alternative investments needs
- Provided customer service to existing clients, addressing their inquiries about our alternative investment offerings
- Analyzed data from financial markets to identify trends in investor behavior related to alternative investments
- Established relationships with potential clients through cold-calling, networking events, and other methods of outreach
- Presented at webinars focusing on topics such as asset allocation, portfolio diversification, risk management, and more
- Collaborated with colleagues across departments such as operations, compliance, legal., when needed
- Monitored news sources for updates relevant to the US and global economy that may affect investors' decisions regarding alternatives investments
- Developed a database tracking key contacts within the industry who are likely prospects for our services
- Partnered with internal teams such as product development and finance when launching new initiatives related to alternatives investments
- Coordinated meetings between senior staff members and prospective clients seeking guidance on their portfolios
- Maintained up-to-date knowledge about competitors' activities in order to stay ahead of industry trends
- Communicated with existing and prospective clients to identify financial goals and provide recommendations on investment solutions
- Advised customers on financial investment options and capital expenditures
- Prepared pitch books, briefs, and status reports
- Collected company information and developed PowerPoint presentations for use in decision-making
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements
- Listened to customer needs to identify and recommend best products and services
- Identified customer needs by asking questions and advising on best solutions
- Conducted market research to identify selling possibilities and evaluate customer needs
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
Renewals Manger for West Region
DELL Technologies
02.2013 - 11.2014
- Handling the West Region for the country on all the non-tied business
- Delivering revenue and margin business
- Floor support for the teams we are supporting
- Handle the post-delivery of services
- Closing calls and assisting on the accounts in the prospective leads
- Looking into end-to-end business
- Managing Dell-led and partner-led business
- Established processes to ensure efficient workflow throughout the organization
- Provided leadership during times of organizational change or crisis situations
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency
- Implemented new technologies to streamline operations, reduce costs, and improve customer service
- Led team meetings and one-on-one coaching sessions to continuously improve performance
- Facilitated team meetings and workshops to foster collaboration and share best practices
- Developed and implemented strategic plans to achieve company objectives
- Enhanced team morale and retention through recognition programs and career development opportunities
- Enhanced customer satisfaction through the development of a customer service excellence program
- Recruited and trained new employees to meet job requirements.
Sales Coach for Consumer & Small Business (CSMB) Segment
DELL Technologies
06.2011 - 02.2013
- Report the weekly number to the APJ region head and sustain a good relationship with accounts
- Developed and executed strategies to improve sales team performance
- Provided guidance and coaching to sales representatives in order to increase their competency and productivity
- Conducted weekly meetings with the sales team to discuss progress and identify areas for improvement
- Assisted sales reps with customer inquiries, product knowledge, pricing issues, and other related topics
- Driving zero sellers on the floor
- Handle on-call escalations in the absence of TM
- Floor support for the teammates in the absence of Biller
- Handle the queue in the absence of Biller
- Close the requirement, meet week on week margin target
- Provide feedback and coaching to L1 agents on kickback
- Analyzed data from internal tools to identify trends and opportunities for growth
- Collaborated with marketing teams on campaigns that would drive leads into the sales funnel
- Created training materials and conducted workshops on best practices for selling products and services
- Developed incentive programs to motivate the sales team to reach their goals faster
- Assessed current processes within the organization and identified areas for improvement
- Advised senior management on strategies for increasing revenue through improved efficiency of existing resources
- Developed a comprehensive onboarding program for new hires in order to ensure they are adequately trained
- Identified potential gaps in service delivery and developed solutions accordingly
- Recruited, trained and mentored sales team members, offering continuous support for professional development
- Created and offered additional materials to enhance training
- Obtained and organized manuals, guides and visual materials for development and training purposes
- Evaluated training materials prepared by instructors and offered actionable suggestions for improvement
- Maintained strong knowledge by participating in workshops, conferences, and online education classes.
Order Processing Specialist
DELL Technologies
01.2010 - 06.2011
- Reviewed and processed customer orders, ensuring accuracy of pricing and product availability
- Audited existing order processing procedures to identify areas for improvement
- Coordinated with customers regarding order changes, cancellations, and returns
- Resolved customer inquiries related to order processing in a timely manner
- Maintained detailed records of all orders received and shipped
- Created reports on daily order processing activities
- Communicated with vendors regarding product availability and delivery timelines
- Responded promptly to customer complaints or inquiries via phone, email, or mail
- Performed data entry tasks associated with updating customer accounts in the system
- Collaborated closely with warehouse staff to ensure timely shipment of products
- Processed and documented transactions in company database
- Provided order tracking information and resolved issues when needed
- Recommended products and services to suit customer needs.
Call Management Group (CMG)
DELL Technologies
08.2009 - 01.2010
- Responded to customer inquiries in a timely manner, providing accurate information and solutions
- Answered incoming calls from customers seeking assistance with product or service related issues
- Provided excellent customer service by responding to customer questions and complaints in a professional and courteous manner
- Developed customer relationships through active listening, understanding their needs, and providing appropriate solutions
- Maintained up-to-date knowledge of company products, services, promotions, pricing plans, policies, and procedures
- Adhered to all company standards for quality assurance purposes during each call
- Identified potential sales opportunities by asking probing questions and recommending additional products or services
- Utilized computer systems to accurately record customer data including contact information and account details
- Followed up with customers via telephone or email regarding their inquiries or orders placed over the phone
- Assisted customers with product returns or exchanges as needed
- Resolved customer complaints in an efficient manner following established protocols
- Managed multiple tasks simultaneously while maintaining focus on each individual caller
- Ensured compliance with all applicable laws regarding telemarketing regulations
- Collaborated with other departments within the organization to ensure customer satisfaction.
Education
Bachelor of Science - Mathematics, Computer Science, Statistics
Bangalore University
Bengaluru, India05.
Skills
- Strategic sales planning
- Solution selling / IT products selling / consultative selling / concept selling
- Key account management / stakeholder engagement / cross selling & up selling
- Innovator / Team player / Goal oriented / creative thinker
- Business Expansion / new market development
- Market research / market intelligence
- Product trainings & knowledge transfers
- Customer relationship management
- Verbal & written communication skills / presentation skills / commerical documentation / interpersonal skills / product demonstration
- Active Listening
- Organization
- Organizational Skills
- Relationship Building
- Problem-Solving
- Quality Assurance
- Self-Directed
- Dependable and Responsible
- Team building
- Decision-Making
- Multitasking Abilities
- Attention to Detail
- Data-driven decision-making
- Merchandise flow
- Sales program creation
- Associate coaching
- Sales closing
- Upselling strategies
- Objection handling
- Sales pipeline development
- Relationship selling
- Account penetration
- Sales supervision
- Sales analytics
- Persuasive Communication
- Revenue Growth
- Effective customer upselling
- Multitasking
- Sales demonstration
- Opening and closing procedures
- Customer Satisfaction
- Networking skills
- Competitive Analysis
- Professionalism
- Sales Promotion
- Merchandising proficiency
- Sales Reporting
- Adaptability
- Account Management
- Staff training and motivation
- Upselling techniques
- Stock management
- Point of sale operation
- Full-cycle sales process
- Sales strategy
- Sales Cycle Management
- Sales Forecasting
- Direct Sales
- Business Development
- Strategic Planning
- Problem-solving aptitude
- Sales process
- Sales Training
- Time management abilities
- Negotiation Tactics
- Brand representation
- Problem-solving abilities
- Sales Presentations
- Market Research
- Evaluate leads
Accomplishments
• Revenue champion Award for Q2 FY10
• Best Biller Award for Q1 FY10
• Revenue Champion Award for Q1 FY11
• Bronze Award for Q2 FY11
• Certificate of Excellence for Q1 FY12 at Dell Family’s Day
• Bronze Award for Q1 FY13
• Silver Award for Q1 FY14
• Silver Award for Q2 FY16
• Best Support Function for Q2 FY16 from the G500 team
• Silver Award for Q4 FY17
• Spot Award for Q3 FY18
• Dell Champion Award for the entire year FY19
• Inspire Awards every quarter from FY20-FY25.
Certification
- Dell certified on ISG products (PowerEdge servers 2024)
- AI certified
Languages
English
Kannada
Hindi
Telugu
Disclaimer
I hereby declare that the information furnished above is true to the best of my knowledge and belief.
Timeline
Regional Services Sales Leader for OEM Business
DELL Technologies
11.2019 - Current
Advisor Sales Operations & Lead for SFDC DELLEMC
DELL Technologies
03.2018 - 11.2019
Regional Services Sales Manager for West Territory
DELL Technologies
02.2017 - 03.2018
Regional Services Sales Manager for G500 & OEM
DELL Technologies
11.2014 - 01.2017
Renewals Manger for West Region
DELL Technologies
02.2013 - 11.2014
Sales Coach for Consumer & Small Business (CSMB) Segment
DELL Technologies
06.2011 - 02.2013
Order Processing Specialist
DELL Technologies
01.2010 - 06.2011
Call Management Group (CMG)
DELL Technologies
08.2009 - 01.2010
Bachelor of Science - Mathematics, Computer Science, Statistics
Bangalore University
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