Summary
Overview
Work History
Education
Skills
Working Experience
Languages
Working Experience
Timeline
Generic
Vidya M

Vidya M

Madathinpadi Keezhathoor Kottayi

Summary

Dynamic professional with proven expertise in customer service and office management, notably at Bhima Jewellers. Excelled in enhancing customer satisfaction and streamlining office operations, leveraging skills in data entry and interpersonal communication. Achieved significant improvements in client relations and operational efficiency, with a keen focus on results. Self-motivated outside sales professional experienced in both technical and non-technical, fast-paced team environments. Relationship building and closing expert. Talented Sales Assistant bringing enthusiasm and eagerness to learn new skills with retail sales. Focused on maximizing business success by capitalizing on sales and service opportunities. Accomplished Sales Executive with years of experience in consistently promoting company brand. Passionate expert and valuable business consultant with talents in analysis, consumer knowledge and industry dynamics. Coordinating with customers, retail partners and distribution partners to accomplish sales goals while maintaining strong professional relationships. Dynamic Sales Executive with years of experience providing high level of customer service while increasing revenues. Successful at leveraging sales technologies, software and CRM data to identify, analyze and act upon leads, opportunities and sales funnels. Personable communicator focused on exceeding client expectations. Retail sales professional versed in product placement and merchandising. Extensive experience in in agement and shipment processing. Reliable and upbeat [Job Title] successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledge product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic. Goal-oriented Sales Executive with [Number] years of experience in [Type] sales. Proven leader with excellent salesmanship, negotiation and closing skills. Known for great presentations and skill at increasing audiences to optimize sales. Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.

Overview

8
8
years of professional experience

Work History

Receptionist

Bhima Jewellers
Palakkad
01.2015 - 01.2022
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
  • Responded to inquiries from callers seeking information
  • Resolved customer problems and complaints
  • Confirmed appointments, communicated with clients, and updated client records
  • Answered phone promptly and directed incoming calls to correct offices
  • Kept reception area clean and neat to give visitors positive first impression
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors
  • Managed multiple tasks and met time-sensitive deadlines
  • Corresponded with clients through email, telephone, or postal mail
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents
  • Maintained confidentiality of information regarding clients and company
  • Improved appointment scheduling system, reducing wait times and increasing client satisfaction
  • Provided clerical support to company employees by copying, faxing, and filing documents
  • Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs
  • Facilitated positive customer experiences by resolving complaints and inquiries promptly and professionally
  • Maintained clean and welcoming reception area, contributing to positive first impression for visitors
  • Improved workflow by introducing more efficient document handling and organization practices
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information
  • Maintained visitor log for entering and leaving facility for security purposes
  • Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills
  • Helped maintain office security by monitoring visitor access and issuing badges
  • Assisted with planning office events and meetings for smooth execution
  • Assisted with onboarding new clients and securing paperwork completion
  • Facilitated smooth communication channels by promptly forwarding messages to appropriate departments
  • Boosted team morale and efficiency, coordinating staff meetings and distributing relevant information
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices
  • Scheduled office meetings and client appointments for staff teams.

Sales Executive

HP YAMAHA
Palakkad
01.2014 - 01.2015
  • Achieved sales goals and service targets by cultivating and securing new customer relationships
  • Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies
  • Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals
  • Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them
  • Researched sales opportunities and possible leads to exceed sales goals and increase profits
  • Developed key partnerships, resulting in increased lead generation and cross-selling opportunities
  • Streamlined sales process to improve efficiency, reduce cycle time, and close deals faster
  • Participated in industry trade shows to represent company and generate valuable leads for future business growth
  • Implemented CRM system for better customer tracking, leading to improved follow-up processes and higher conversion rates
  • Expanded market share with strategic territory planning and targeted prospecting
  • Reduced operational costs by identifying inefficiencies in sales process and implementing corrective measures
  • Pioneered adoption of CRM software to improve customer relationship management and data analysis
  • Secured new clients by developing and implementing strategic sales plans that focused on target industries
  • Expanded company's reach by establishing partnerships with key industry players
  • Improved product offerings by gathering customer feedback and working closely with product development team
  • Cultivated long-term relationships with high-value clients to ensure repeat business and referrals
  • Led cross-functional teams to support sales objectives, fostering collaboration between sales, marketing, and product development
  • Enhanced brand visibility, coordinating with marketing to develop impactful campaigns
  • Boosted team morale and performance by leading regular training sessions on sales techniques and product updates
  • Developed strong rapport with customers and created positive impression of business
  • Built customer loyalty and retention by delivering excellent shopping experiences
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs
  • Recommended complementary purchases to customers, increasing revenue
  • Managed efficient cash register operations
  • Used in-store system to locate inventory and place special orders for customers
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages
  • Monitored customers for signs of security concerns and escalated issues to management
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions
  • Wrapped, boxed and weighed bakery department products.

Education

No Degree Plus two -

National Institute Open School
Palakkad, India
03.2023

High School Diploma -

Ace collage
Palakkad, India
01.2014

No Degree Sslc -

HSS
Palakkad, India
01.2011

Skills

  • Data Entry
  • Telephone skills
  • File Management
  • Office Management
  • Customer/Client relations
  • Bookkeeping
  • Verbal and written communication
  • Mail handling
  • Documentation And Reporting
  • Basic accounting
  • Document Management
  • Typing Speed
  • Customer Service
  • Customer Complaint Resolution
  • Records Maintenance
  • Office Equipment Maintenance
  • Visitor and Customer Relations

Working Experience

Title: Bhima jewellery

 RECEPTIONIST

Languages

Malayalam
First Language
English
Upper Intermediate (B2)
B2
Tamil
Elementary (A2)
A2

Working Experience

  • Hp Yamaha Sales Executive

Timeline

Receptionist

Bhima Jewellers
01.2015 - 01.2022

Sales Executive

HP YAMAHA
01.2014 - 01.2015

No Degree Plus two -

National Institute Open School

High School Diploma -

Ace collage

No Degree Sslc -

HSS
Vidya M