Vidya N

Be a team player through learning and sharing and to excel beyond in a competitive environment for the personal as well as organizational growth.

• Qualified for MDRT @ Bali in July 2024.
• Qualified for MDRT @ Malaysia in the year 2022-2023.
• Qualified for multiple LI contest at GH level for Domestic Locations such as Goa, Jaipur, Coorg etc.
• Award of Excellence for exemplary performance in Nov and Dec 2016.
• Awarded in recognition for outstanding contribution in Mutual Funds in year 2017.
• Appreciation for rating 7 star In IAD audit for the year 2016 in ICICI.
• Rewarded Silver/Gold service excellence award on Service parameter all the FY @ HDFC Bank – Kalyan Nagar
• Won Birla Sun life Excellence award as a “Brand Ambassador” and “Path Breaker”.
• Have been awarded as star performer in LI for 3 quarters of 2019.

• Overseeing branch Business on a day to day basis.
• To achieve on the assigned branch target across all Business and Operations parameters and Break even the branch within 6 months of Branch launch.
• Selling all Banking Products including LI and MF across the counter and generating leads to over achieve the target provided.
• Meeting organization’s expectations in terms of Business, audit, process and compliance.
• Ensuring delivery of best practices in customer service.
• Training and grooming new joiners in delivering best customer service by adopting organization’s laid down processes.
• Train and motivate the team on day to day basis to convert service to sales in such a way that they meet the organization’s sales objectives.
• Resolving customer complaints.
• Handling exceptional situations without affecting routine transactions in branch.
• Conducting capability building sessions for the team on weekly basis.
• Performing with consistency even at times of shortage of human resources and during infrastructure lapses.

• Branch Manager, HDFC Bank Ltd, 04/01/2024, Babusapalya-Bangalore Branch
• Personal Banker Authorizer, HDFC Bank, 01/01/2018, 03/31/2024, Kalyan Nagar Branch
• Deputy Branch Manager, ICICI Bank, 04/08/2015, 12/31/2018
• Assistant Manager- Zonal Operations, Birla Sunlife Insurance Company Pvt. Ltd., 04/01/2014, 03/23/2015
• Senior Executive - Branch Operations, Birla Sunlife Insurance Company Pvt. Ltd., 09/01/2007, 03/31/2014
• Customer Support Representative, Bajaj Allianz Life Insurance Company Ltd., 09/01/2006, 08/31/2007

• Date of Birth: 10/22/1984
• Nationality: Indian
• Marital Status: Married