Vidya Priyadarshini G

Answering UK phones from customers professionally, and responding to customer inquiries and complaints.

Researching required information using available resources.

Troubleshoot both product and service issues with the customer to attempt to find a resolution.

Managing large amounts of calls in a timely and effective manner, and being one among FCR (First Call Resolution).

Interacting with different teams at the UK head office.

Strong computer skills, including Microsoft Office Suite (Word, PowerPoint, and Excel), and maintaining databases (CRM, Excel, etc.).

Conduct staff trainings as and when due to ensure enhanced performance and quality.

• Interaction with clients (CXO levels) through a series of actions, either face-to-face or over the telephone, email, and LinkedIn.
• Researching potential leads from business directories, web searches, or digital resources.
• Maintained account information accuracy by communicating frequently with salesmen and account executives.
• Streamlined the sales process through effective use of CRM software to track leads, monitor progress, and maintain accurate client records.
• Contributed to achieving quarterly sales targets by identifying growth opportunities within assigned territories.
• Managed a high volume of inbound calls from potential clients seeking information about company products or services.
• Optimized communication channels within the organization by developing a standardized system for tracking correspondence between inside sales staff members.
• Conducted market research to identify emerging trends, analyze competitor strategies, and stay informed about industry developments.
• Assisted in coordinating trade shows and industry events to showcase products and increase brand visibility.
• Reduced administrative burden on outside sales representatives through efficient coordination of travel arrangements for client meetings and industry events.
• Assisted in the creation of sales presentations by gathering pertinent client data, preparing visual aids, and editing content for clarity and accuracy.
• Participated in weekly sales meetings to discuss performance metrics, share best practices, and strategize new approaches for lead generation.
• Developed strong product knowledge through continuous training sessions, staying current with company offerings and updates.
• Enhanced company reputation by delivering exceptional customer service during all interactions with clients and prospects.
• Generated reports on sales activities using Excel spreadsheets for analysis at monthly management meetings.
• Facilitated smooth order processing by liaising between clients, production teams, and shipping departments to ensure timely delivery of products.
• Supported outside sales representatives in preparing quotes, processing orders, and scheduling appointments for product demonstrations.
• Spearheaded the implementation of a new CRM system to streamline lead tracking and improve overall team efficiency.
• Increased sales leads by proactively contacting prospective clients and providing product information.
• Managed friendly and professional customer interactions.

• Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
• Resolved customer complaints while prioritizing customer satisfaction and loyalty.
• Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
• Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
• Boosted customer retention rates through exceptional problem-solving skills and relationship-building efforts.
• Took ownership of customer issues and followed problems through to resolution.
• Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
• Reduced customer complaints, proactively addressing issues and implementing effective solutions.
• Analyzed customer feedback data to identify trends and areas for improvement, driving continuous enhancement of services provided.
• Collaborated with sales teams to develop tailored solutions for prospective clients, resulting in increased revenue generation opportunities.
• Created and reviewed invoices to confirm accuracy.

• Managed stakeholder expectations through transparent communication and timely status updates, ensuring alignment between project deliverables and business objectives.
• Facilitated requirement gathering workshops, resulting in clear project objectives and deliverables.
• Maintaining business accounts, particularly for existing and new customers.
• Collaborated with cross-functional teams, ensuring a cohesive approach to business analysis.
• Improved project efficiency by analyzing business processes and identifying areas for improvement.
• Conducted gap analyses to identify discrepancies between current and desired states, leading to actionable recommendations.
• A bank guarantee is basically where the bank issues a guarantee, which is an assurance given to the favouree or a third party on behalf of the existing customers.
• Performed risk assessments on potential projects to determine feasibility and viability before moving forward with implementation plans.
• Supported leadership team with reporting, analysis, and business presentations to inform divisional strategies.
• Generated ad-hoc reports to evaluate specific business requirements.
• Updated and developed scripts and queries to extract and analyze data from multiple sources.

• Contributed to team success by completing jobs quickly and accurately.
• Learned all required tasks quickly to maximize performance.
• Developed strong cooperative relationships with coworkers and managers.
• Worked different stations to provide optimal coverage and meet production goals.
• Trained new team members by relaying information on company procedures and safety requirements.
• Maintained productive, efficient approach to all tasks.

• Commitment is a team that deals with loading the information about the property for new and existing clients.
• Handling the inside and outside sales staff, collecting feedback, and keeping up to date.
• Managing the client from the start to end process.
• Following up with the client and bank for the loans and documentation.
• Follow up and manage the client, and arrange for the site visit based on the property requirement.
• Work on hands in the system to maintain the database.