Vidya Ramkumar

Key Responsibilities & Achievements

• Ensured compliance with RBI and KYC norms through reconciliation of RBI reports with customer accounts and remediation services.
• Performed financial data analysis, reporting, forecasting, and reconciliations to support accurate decision-making.
• Conducted ad-hoc financial and large-data analyses to deliver actionable insights for leadership and cross-functional teams.
• Drove process improvements by identifying inefficiencies, documenting enhancements, and supporting implementation.
• Supported month-end close activities, including schedule preparation and financial impact analysis.
• Verified corporate documentation (MOA, AOA, board resolutions) for account opening and maintenance approvals.
• Participated in UAT/application testing to validate accuracy of reports from new systems.
• Ensured SLA adherence, service quality, and customer satisfaction while maintaining compliance with internal policies.
• Maintained performance metrics for productivity and defect tracking; supported audit preparation for clean audit outcomes.

Society Coordinator | Executive – Contract & Invoice Management
Feb 2009 – May 2011 | Mar 2018 – Dec 2022

• Managed end-to-end society operations including Accounts Payable, Accounts Receivable, invoicing, contract management, and accounting.
• Single point of contact for 54 societies and 5,000+ members, supporting subscriptions, billing, renewals, and shipment queries.
• Handled contract renewals, audits, journal entitlements, and invoicing using Siebel CRM and internal finance systems.
• Prepared AR ageing, payment forecasts, and cash allocation, ensuring SLA adherence and financial accuracy.
• Coordinated new society onboarding and system setup in collaboration with publishers and internal stakeholders.
• Supported global regions (APAC, Europe, Americas) while ensuring compliance with contractual and financial controls.

Key Achievements:

• Improved billing accuracy and turnaround time, reducing invoice rework and follow-up queries.
• Achieved consistent SLA compliance (>98%) across society billing and collections.
• Recognised by publishers and internal teams for reliable coordination and issue resolution.
• Contributed to clean audits through regular contract reviews and documentation accuracy.

• Reviewed corporate e-banking legal documentation and approved secure system setups.
• Provided end-to-end support for Citibank electronic banking platforms for global corporate clients.
• Supported high-value Diamond clients and participated in process migrations and decision-making calls.

• Managed vendor master data (AP Europe) across 45+ sites in Baan ERP.
• Led successful transition of 15 European sites and authored SOPs to standardise processes.