VIDYA S
L&D Manager
Bangalore
Summary
Learning and Development professional with 10+ years of experience in delivering effective training programs, enhancing employee performance, and supporting organizational growth. Skilled in instructional design, facilitation, and relationship management, with a proven ability to align training initiatives with business objectives. Highly motivated to apply expertise across diverse organizations while continuously learning and advancing in a new role
Overview
14
14
years of professional experience
Work History
L&D Manager
Vilcart Solutions Pvt Ltd
01.2025 - Current
- Designed and implemented impactful training programs aligned with business goals, enhancing workforce skills and leadership capabilities. Anticipated future skill needs through workforce trend analysis, and developed proactive training plans.
- Fostered employee engagement by integrating feedback into program design, while mentoring junior team members to build internal talent. Optimized training schedules to balance operational efficiency with high participation rates.
Communication Trainer
HDFC Bank
11.2022 - 07.2024
- Holding monthly triangular meetings with stakeholders to understand the training to be provided to RMs. Listening to around 250 RM calls monthly and providing personal feedback to each one of the RMs. Closely monitoring RMs by floor walking to observe if the training/ coaching imparted is being implemented on calls with customers. Conducting classroom trainings and OJT for new joiners and reporting closure and handover post training. Attending mandatory trainings conducted by the bank for trainers for knowledge upgradation.
Soft Skills and Communication trainer
24-7 Intouch
02.2022 - 10.2022
- Coordinated with department to identify training and development opportunities to improve and optimize performance. Developed engaging presentation to maintain participants' attention and improve impact of training. Developed training programs to meet company and departmental objectives. Accommodated talent acquisition team with assessments for job seekers by conducting online written test in interviews. Implemented and suggested ideas for improvement of process.
Voice and Accent trainer
Teleperformance
02.2020 - 02.2022
- Accommodated talent acquisition team with assessments for job seekers by conducting telephonic interviews. Focused on maximizing participants' performance, team's productivity and quality assurance with effective training programs. Evaluating agent progress and provided feedback and additional training suggestions to management.
Service Delivery Admin
Unisys India Pvt. Ltd
10.2014 - 10.2019
- Responsible for end-to-end operation of the complete process – creation of tickets, align engineers, part ordering, dispatch and follow up for faulty part returns, feedback and closure of tickets.
Spoken English and Call Center Trainer
Samarthanam Trust for the Disabled
11.2011 - 08.2013
- Imparted English grammar and communication training to over 120 PWD (persons with disabilities) job aspirants from the rural parts of Karnataka ranging between age groups 16 to 45. Collaborated with many sectors like banking, insurance, healthcare, BPO sectors and sensitized them about creating opportunities for PWDs in the mainstream.
Education
BBA -
EILLM UNIVERSITY
01.2012
Skills
Decision making
Documentation and record keeping
Coaching and development
Create assessments
E-learning development
Problem-solving
Teamwork and collaboration
Individual trainings
Employee relations
Data entry
Multitasking
Leadership training
Training program assessment
Excellent communication
Timeline
L&D Manager
Vilcart Solutions Pvt Ltd
01.2025 - Current
Communication Trainer
HDFC Bank
11.2022 - 07.2024
Soft Skills and Communication trainer
24-7 Intouch
02.2022 - 10.2022
Voice and Accent trainer
Teleperformance
02.2020 - 02.2022
Service Delivery Admin
Unisys India Pvt. Ltd
10.2014 - 10.2019
Spoken English and Call Center Trainer
Samarthanam Trust for the Disabled
11.2011 - 08.2013
BBA -
EILLM UNIVERSITY
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