Vidya Upadhyay
Gurgaon
Summary
Results-oriented API and PKI Consultant with 5 years of hands-on experience in PKI cryptography and authentication. Expertise in integrating and managing Hardware Security Modules (HSMs), and implementing key authentication protocols such as SAML and OIDC. Adept at certificate lifecycle management and ensuring secure, efficient cryptographic solutions. Proven track record of delivering robust security measures, and enhancing compliance within complex environments. Seeking a challenging role to leverage expertise in PKI, data encryption, and API security to drive security and compliance initiatives.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Client Service Engineer L3 IAM & Cryptography /PKI
THALES DIS Technology
Noida
02.2023 - Current
- Specializing in Thales encryption solutions, particularly general-purpose HSMs (Luna SA, Luna PCI, USB HSMs) and DpOD
- Managed multiple high-profile accounts, including Fortune 100 companies.
- Mentored a team of support engineers, improving overall team performance. Specializing in Thales encryption solutions, particularly general-purpose HSMs (Luna SA, Luna PCI, USB HSMs).
- Integrating HSMs with popular product lines, including ADCS, Oracle, Java, OpenSSL, etc.
- Mentoring and guiding a team of support engineers to resolve complex customer issues efficiently.
- Collaborating with R&D and Product Management to report bugs, conduct testing, and perform root cause analysis on software
- Managing SSL certificates to ensure accuracy, validity, and availability
- Monitoring PKI systems and responding to security incidents, such as Partition/Key creation
- Partnering with the global support team to deliver high-level technical support for centralized cryptographic processing and key management products
- Experienced in installing both on-premises and cloud-based Hardware Security Modules (HSMs)
- Managing the installation of Microsoft CA services
Client Service Engineer L2
THALES DIS Technology
Noida
02.2022 - 02.2023
- Acted as a liaison between R&D, Product Management, and customers, reporting bugs and conducting root-cause analysis
- Specialized in Thales Authentication solutions, particularly SafeNet Trusted Access (STA) and SafeNet Authentication Service (SAS PCE)
- Supported PKI authentication solutions and integrated STA with widely used products such as Azure, Office 365, and Salesforce
- Integrated SAS/STA with key product lines, including Office 365, Azure Conditional Access, NetScaler, Palo Alto GlobalProtect, Cisco ASA/Firepower, Checkpoint, and Thales Luna Protect Server HSM with SAS
- Managed multiple high-profile accounts, including Fortune 100 companies.
- Mentored a team of support engineers, improving overall team performance.
Infra Security Admin
SAPIENT
Gurgaon
05.2020 - 02.2022
- Analyzed and troubleshot technical issues using the SERVICE NOW ticketing tool
- Provided incident response and problem-solving for Windows servers
- Worked with Windows 10/7, Windows Server 2008R2/2012R2, Active Directory, and Oracle Database
- Installed and troubleshot network devices, including Cisco routers and switches
Education
B.Tech - Electrical, Electronics And Communications Engineering
AIMT
LUCKNOW06-2019
Higher Secondary Certificate - MPC
G.I.C
Ghazipur 06-2015
Secondary School - MPC
G.I.C.
Ghazipur05-2013
Skills
- Encryption solutions
- Hardware security modules
- Public key infrastructure
- Root cause analysis
- Installation management
- Client account management
- Authentication and integration
- IAM applications
- Security Products: HSM/DPoD(On-premises & Cloud), SafeNet Trusted Access, SAS/PCE
- Protocols: RADIUS, SAML, OIDC, LDAP, SSL
- Tools: Active Directory, PKI, AWS, AD CS, SIEM Tools, Wireshark, Postman
- Platforms: Oracle VirtualBox, VMware, Hyper-V
- Applications: Office 365, Azure AD Conditional Access, ADFS
- Databases: MySQL, MSSQL
Certification
- Thales Certified SafeNet Trusted Access Engineer
- Thales Certified SafeNet Authentication Service SPE/PCE Engineer
- PKI Training from Udemy
- Xtra Miler Award Winner
- Mentored engineers, improving team skills
- HSM Professional Engineer Certified
- DPOD Professional Engineer Certified
Timeline
Client Service Engineer L3 IAM & Cryptography /PKI
THALES DIS Technology
02.2023 - Current
Client Service Engineer L2
THALES DIS Technology
02.2022 - 02.2023
Infra Security Admin
SAPIENT
05.2020 - 02.2022
B.Tech - Electrical, Electronics And Communications Engineering
AIMT
Higher Secondary Certificate - MPC
G.I.C
Secondary School - MPC
G.I.C.
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