Vidyabhushan R

• Spearhead end-to-end background verification process across multiple regions (IMEA, APA,Africa), ensuring timely and compliant onboarding of new hires.
• Collaborate with global third-party BGV vendors to track case progress, manage escalations, and ensure adherence to regional legal and data privacy regulations.
• Act as the primary point of contact for candidate queries related to BGV, providing clear guidance on documentation and process expectations to ensure a seamless experience.
• Monitor active BGV cases, proactively resolve delays, and maintain a high completion rate within defined SLAs.
• Review and adjudicate background check results in alignment with company policies, escalating discrepancies to Legal, Compliance, or People Partners when necessary.
• Prepare and maintain detailed reports and dashboards for leadership, highlighting case volumes, turnaround times, red flags, and process efficiency.
• Drive continuous improvement initiatives by identifying process gaps, implementing efficiency measures, and enhancing stakeholder communication.
• Partner closely with Talent Acquisition, People Partners, and regional HR teams to ensure alignment on hiring timelines and BGV compliance requirements.
• Support internal audits by ensuring accurate recordkeeping and providing all necessary documentation in line with audit protocols.
• Stay abreast of global BGV trends and regulatory updates to maintain compliance and mitigate risks across diverse markets.
• Validate and approve vendor invoices by cross-verifying billed checks against completed cases, ensuring accuracy and budget alignment.

Additional responsibilities:

• Collaborate closely with Talent Acquisition Advisors (TAA) and Hiring Managers to review, correct, and standardize offer letter templates across regions.
• Conduct UAT (User Acceptance Testing) and functionality validation on HRMS (Workday) modules related to offer generation, onboarding, and job requisition workflows.
• Provide feedback on system bugs and enhancement opportunities to HRIS/Tech teams to ensure accuracy and usability of the Workday platform.

• Handle onboarding process: Collecting personnel forms, Statutory forms and activate New Hires in HRMS tool
• Employee Query handling through Ticketing system
• Vendor Management : End to End invoice validation and tracking the payment status
• Preparation of Monthly/weekly performance reports and conduct quality check on various reports
• Maintains applicant databases and employee records
• Employee grievance handling as per company standard protocol
• Recruitment operations - Pre/Post Background checks
• Compile data for analysis and reporting, and perform routine analysis.
• Maintain internal database files and tables, and develop custom reports to meet the requirements of Human Resource management and staff
• Profound knowledge about the background verification procedures and formalities

• Interacting and handling multiple clients
• Pre-screening the Background verification forms to ensure complete details and supporting documents are provided by the candidate and co-ordinate with the SPOC with regard to insufficient details.
• Authorized to forward the verification requests to the verifying authorities via fax official e-mail ids and post.
• Authenticating the documents produced for background verification.
• Reporting to team lead on daily basis and submitting the status report on daily processes.
• Updating the process checklist.
• Responsible to meet the given TAT.
• Interaction with other locations to expedite the process of verification.
• Always working on priority based reports.
• Fulfilling the requirements of the clients.
• Scrutinize the docs and details provided by the employees for fake companies, fake Universities, forged or fudged or fake docs and immediately intimation the client if found any.
• Maintaining a tracker of all discrepancy cases, circulating the list of pending cases to various teams, and ensuring smooth transactions.
• Adhering to timelines as per the SLA with clients.