Summary
Overview
Work History
Education
Skills
Additional Information
Languages
Timeline
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Vidyadhari Tennety

Visakhapatnam

Summary

Personable and dedicated Customer Service Representative with extensive experience. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specializing in quality, speed and process optimization. Articulate, enthusiastic and results-orientated with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Resolving escalated customer concerns and use appropriate business judgment making considered business decisions to manage monetary adjustments that protect and enhance HSBC Group values, reputation and the business. Finding the Root Cause and sharing the Right information further escalation or operational loss. Meeting all the daily deliverable within the set timelines without any misses to email response or any remedial actions. Evaluated and identified opportunities to improve process and customer experience. I have Been Audit Marshall for my team in Absence on Manager

Overview

9
9
years of professional experience

Work History

COE Specialist II, Content Specialist II

Uber
01.2020 - Current
  • Strong communication skills with ability to ensure timely execution of deliverables Flexible and pro-active with a logical approach to problem solving and decision-making Positive response to and recognition of the need for change
  • Social Media Ticket handling, Stakeholder Escalation management
  • Framing the SOPs and content writing
  • Flexible and pro-active with a logical approach to problem solving and decision making
  • Positive response to and recognition of the need for change
  • Delivered high-quality written content that was insightful, informative and entertaining

Program Coordinator

Tekwissen
09.2019 - 12.2019
  • Assisted communications team with development and delivery of communications activities to promote talent development programme
  • Worked closely with other coordinators to plan and deliver creative programme across all fields
  • Organised internal and external meetings for creative team, taking notes to distribute action items

Customer Service Representative

HSBC
02.2017 - 09.2019
  • Excellent Customer Experience Skills High standards of integrity and the ability to motivate self/others towards continuous performance improvement and personal development
  • Excellent Reading and Writing skills
  • Performed well at quality assurance evaluations by continuously action performance feedback to drive personal improvement
  • Guaranteed first-class customer service, enthusiastically anticipating and catering to customer needs and requirements
  • Maximized customer satisfaction by resolving service issues promptly

Customer Care Representative

Concentrix
07.2015 - 07.2016
  • Used excellent and efficient problem-solving skills to address and resolve complex customer issues
  • Adhered to strict confidentiality and security protocols when dealing with personal documentation
  • Provided ongoing after-care support for customers by fixing Banking issues and answering questions

Education

B. Arts - Political Science

Andhra University
01.2022

B.TECH - CSE

Andhra University
01.2014

INTERMEDIATE -

Narayana Jr college
01.2009

High School -

Little Angels School
01.2008

Skills

  • Google Workspace
  • Content Writing
  • Stakeholder management
  • After-sales support
  • Live chat operation
  • Complaint handling
  • Script following
  • Product troubleshooting
  • Complaint management
  • Live chat operating
  • Social Media Response Handling

Additional Information

Strong communication skills with ability to ensure timely execution of deliverables., Excellent Customer Experience Skills., Flexible and pro-active with a logical approach to problem solving and decision making., Positive response to and recognition of the need for change., High standards of integrity and the ability to motivate self/others towards continuous performance improvement and personal development.

Languages

C language
English
Hindi
Telugu

Timeline

COE Specialist II, Content Specialist II

Uber
01.2020 - Current

Program Coordinator

Tekwissen
09.2019 - 12.2019

Customer Service Representative

HSBC
02.2017 - 09.2019

Customer Care Representative

Concentrix
07.2015 - 07.2016

B.TECH - CSE

Andhra University

INTERMEDIATE -

Narayana Jr college

High School -

Little Angels School

B. Arts - Political Science

Andhra University

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Vidyadhari Tennety