VIDYALAKSHMI S.R
Dubai
Summary
Possess prominent experience in business operations strategy, implementations and functional support in various domains such as Healthcare, ERP and Insurance (eClaims). Performed detailed analysis on business requirements and developed comprehensive plans that defines and gives scope for project requirements. Engaged client side product support, implementation and ensured on-time project delivery. Proficient in preparing automated test scripts to perform regression testing. Good interpersonal skills, committed, result oriented, hard working with a quest and zeal to learn new technologies.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Entrepreneur
MRM Nursing College
Madikiri
02.2023 - Current
- Played a key role in the initial setup of a nursing college, contributing to critical tasks such as infrastructure planning, the accreditation process, and licensing.
- Actively participating in the marketing and admission process.
Sr.Business Analyst
Rainbow Hospitals
Hyderabad
12.2018 - 07.2021
- Provided end-user support for healthcare software applications, resolving functional issues, and optimizing system functionality.
- Developed and delivered training programs for healthcare staff, ensuring proficiency in using software applications.
- Collaborated with IT teams and stakeholders to implement system enhancements and process improvements.
- Maintained accurate documentation and knowledge bases, ensuring up-to-date information for support staff.
Sr. Business Analyst
Telstra Health and Incarnus Technologies
03.2015 - 07.2018
- Requirement gathering, analysis of requirement, solution designing as per requirement in liaison with current product.
- Experience in writing requirements and specifications like Business Requirement documents (BRD), Use Case Realization Document, Functional Requirements Specifications (FRS), Systems Requirements Specification (SRS), Defect Traceability Matrix (DTM), User manual and Release Notes.
- Well-versed in Agile and Scrum methodologies and principles of product development.
- Worked closely with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability, and performance.
- Developed Test Cases for unit testing, prepared spreadsheet for testing criteria, including regression, positive and negative testing, process flow testing and screenshot for test results to complete expected and actual results.
- Created workflow diagrams and Gantt charts to clearly demonstrate processes and timelines.
- Good experience in Pre and Post go-live activities.
- Conducted department wise end user trainings for 10+ hospitals.
Business Analyst
Health Notes
10.2013 - 02.2015
- Supports in user acceptance testing and coordination of implementations
- Provides direct support during initial rollout of systems
- Functions as liaison between Production Technology and business clients in gathering, defining and understanding client’s needs
- Collaborate with Supervisor, Subject Matter Experts, Product Managers to find best approaches to address client’s requirements
- Development of business process and technology to support Medicare Claims, Care Management and Medicare Risk Adjustment
- Experience in developing requirements and performing system analysis
- Experience with managing and implementing Claims systems and technology
Manager Operations
Medway Medical Centre
03.2012 - 09.2013
- Establish and implement departmental policies, goals, objectives, and procedures, conferring with board members, organization officials, and staff members as necessary.
- Stock checking: Monthly checking stocks in ward and pharmacy.
Monthly reports: preparing monthly report and updating management. - Facility planning and orientation for new Hospitals.
- Preparing BOQ, raising purchase order and coordination with accounts department for payments.
- Led and managed administrative staff to maintain smooth daily operations.
- Delivered KPI targets and improvements on consistent optimize office operations through excellent leadership.
- Applied expertise in team leadership to address productivity and performance issues, motivating staff to achieve KPIs.
- Maintained smooth-running business operations by delegating priorities to staff abilities.
- Coordinated hiring, recruitment and training strategies to build successful administrative team.
- Handled negotiations with outside vendors and service agencies to meet group needs.
Executive Operations
Apollo Hospitals
Chennai
06.2010 - 02.2012
- Oversee day-to-day operations of company or organization.
Monitor and evaluate performance of operational processes and systems. - Identify and resolve operational problems and inefficiencies.
- Stay up-to-date with industry trends and advancements in operations management.
- Continuously assess and improve operational processes and systems to ensure meeting business requirements.
- Received and processed stock using inventory management system.
- Delivered exceptional customer service by proactively listening to concerns and answering questions.
- Designed and implemented training to further develop staff based on business goals.
Education
MBA - Health Service Management
Apollo Institute of Hospital Management
India05.2010
Skills
- Scrum Master
- Agile methodologies
- Jira
- Requirement tracing
- Business analysis
- Operations analysis
- Workflow analysis
- Functional requirements
- Requirement gathering
- User acceptance testing
- Bug reporting
- Communication skills
- Problem-solving
Accomplishments
- Best performer of the year award in product management team while working with Telstra.
- Secured First rank in MBA Health service management.
- Secured First rank in Calicut University for BSc Zoology with sericulture as specialization.
- Rashtrapati award for Bharth scouts and guide.
Certification
Certified ScrumMaster®
Languages
English, Hindi, Malayalam, Tamil, Telugu
Timeline
Entrepreneur
MRM Nursing College
02.2023 - Current
Sr.Business Analyst
Rainbow Hospitals
12.2018 - 07.2021
Sr. Business Analyst
Telstra Health and Incarnus Technologies
03.2015 - 07.2018
Business Analyst
Health Notes
10.2013 - 02.2015
Manager Operations
Medway Medical Centre
03.2012 - 09.2013
Executive Operations
Apollo Hospitals
06.2010 - 02.2012
MBA - Health Service Management
Apollo Institute of Hospital Management
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