JIRA Tool
VIDYA NARAYANA
Project Manager
Bengaluru
Summary
Results-driven Project Manager with 19+ years in IT infrastructure and OTT app technical support. Skilled in Smart TV platforms, application support, and assisting global content providers across North America, MEA, and Asia. Proficient in Agile and Jira, with strong analytical, problem-solving, and cross-functional collaboration skills to improve system performance and customer satisfaction.
Overview
19
19
years of professional experience
1
1
Certification
2
2
Languages
Work History
Project Manager
LG Soft India Pvt. Ltd.
04.2010 - Current
- Managed OTT app support across Asia, Australia, MEA, and North America.
- Supported global content providers with app integration, validation, and TV publishing.
- Conducted RCA and provided actionable fixes.
- Resolved complex escalated production issues.
- Used Agile and Jira to track user stories, defects, and sprints.
- Collaborated with global cross-functional teams to meet QA and release goals.
- Planned and scheduled project phases to meet timelines.
- Managed multiple projects by prioritizing tasks and resources.
Senior Software Developer
WWApps Pvt. Ltd.
11.2008 - 03.2010
- Led and contributed to full-cycle application development, including design, coding, testing, and deployment.
- Collaborated in Agile team environments to ensure timely completion of testing activities and product releases.
Software Developer
Cypherminds Software Technologies
11.2007 - 10.2008
- Developed and maintained applications across various domains including healthcare (hospitals), e-readers, and job portals.
- Supported the end-to-end software development lifecycle, from coding to deployment and maintenance.
Software Trainee
Progen ERP Systems Pvt. Ltd.
10.2006 - 06.2007
- Assisted in testing and handling a comprehensive Pharmaceutical ERP system with integrated modules such as HR, Accounts, Quality Assurance (QA), Sales & Purchase, Planning, and Stores.
Education
Bachelor - Information Science And Technology
University of Visvesvaraya
Karnataka, India07-2006
Skills
Project management
Project planning, development, tracking
Agile Methodology
Smart TV Platform (webOS)
Core Acumen
- Flexible Work Schedule / Global Support Coverage
- Issue Tracking & Reporting (Jira)
- Technical Support & Troubleshooting
- Application Release Management
- Document Control & Version Management
- Content Provider Integration
- Agile / SCRUM Methodologies
- Root Cause Analysis (RCA)
Certification
Certified Professional Scrum Master 1 (Scrum.org)
Accomplishments
- Best Effort and Best Performance Award @LG
- Best Team Achieving Award @LG
Software
GitHub
MySQL/SQLite/MongoDB
ChatGPT/ Google Gemini
Visual Studio Code
Microsoft Excel/Google Sheet
Timeline
Certified Professional Scrum Master 1 (Scrum.org)
07-2025
Project Manager
LG Soft India Pvt. Ltd.
04.2010 - Current
Senior Software Developer
WWApps Pvt. Ltd.
11.2008 - 03.2010
Software Developer
Cypherminds Software Technologies
11.2007 - 10.2008
Software Trainee
Progen ERP Systems Pvt. Ltd.
10.2006 - 06.2007
Bachelor - Information Science And Technology
University of Visvesvaraya