Summary
Overview
Work History
Education
Skills
Timeline
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Sanjay Tatwade

Sanjay Tatwade

Hyderabad

Summary

Dynamic Business Analyst with a proven track record at Teleperformance, excelling in call metrics analysis and user support. Leveraged effective communication and problem-solving skills to enhance platform experiences and drive project success. Recognized for fostering strong customer relationships and implementing impactful business process improvements.

Overview

2
2
years of professional experience

Work History

Business Analyst

Teleperformance
Hyderabad
07.2024 - 10.2024
  • Managed inbound calls related to YouTube content management, providing timely and correct information to the users.
  • Utilized internal communication tools to troubleshoot issues and resolve user queries effectively.
  • Engage with various functional groups to refine and elevate the platform's overall experience.
  • Undertook comprehensive project management duties, ensuring timely delivery of project objectives.
  • Monitored and reported on call metrics to identify trends and areas for improvement.

Customer Service Representative

LTE tech soft
Hyderabad
11.2022 - 11.2023
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Updated databases with new and modified customer data.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Mentored junior team members and managed employee relationships.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.

Education

Bachelor of Science - B.Sc IT

IIMT
Delhi
12-2024

Intermediate - M.E.C.

Telangana Board of Intermediate
Hyderabad
03-2021

Skills

  • Call metrics analysis
  • User support
  • Customer relationship management
  • Team collaboration
  • Report generation
  • Effective communication
  • Data analysis
  • Problem solving
  • Time management
  • Industry knowledge
  • KPI tracking
  • Forecasting and planning
  • Customer needs assessment
  • Problem-solving
  • Business process improvement
  • CRM systems
  • Quality assurance

Timeline

Business Analyst

Teleperformance
07.2024 - 10.2024

Customer Service Representative

LTE tech soft
11.2022 - 11.2023

Bachelor of Science - B.Sc IT

IIMT

Intermediate - M.E.C.

Telangana Board of Intermediate

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Sanjay Tatwade