Ecommerce
Vidya Sankar Nuti
Technical Project Manager
Bengaluru
Summary
Accomplished Project Manager offering 11 years of experience in E-Comm, F&B and Retail industries. Successful when leading high-performing teams to sustain product vision, roadmap and business goals. Exceptional technical expertise, leadership and talent for driving stellar, on-target results.
Overview
14
14
years of professional experience
5
5
years of post-secondary education
4
4
Languages
Work History
Project Manager
Capillary Technologies
Bengaluru, Karnataka
12.2023 - Current
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Identified plans and resources required to meet project goals and objectives.
- Monitored project performance to identify areas of improvement and make adjustments.
- Coordinated cross-functional teams and resolved conflicts, maintaining a positive work environment throughout the project lifecycle.
Technical Project Manager
Ramer Software Solutions
Visakhapatnam
12.2021 - 12.2023
- Served as technical liaison, supporting engineering, management, procurement, sales and marketing, quality assurance and supply base.
- Collaborated with business users, technical teams, database administrators and testing teams during kickoff meetings, joint application designing, and planning sessions to validate requirements.
- Communicated project plans and progress to key stakeholders and project contributors.
- Adjusted project plans to account for dynamic targets, staffing changes, and operational specifications.
- Led cross-functional teams to successfully complete IT projects.
- Wrote, updated and maintained project documentation.
- Managed various IT projects to meet deadlines and customer requirements.
Project Manager
Urbanpiper Technologies
Bengaluru
02.2020 - 12.2021
- Sourced, vetted and managed vendors needed to accomplish project goals.
- Analyzed project performance data to identify areas of improvement.
- Reported regularly to managers on project budget, progress and technical problems.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Facilitated workshops to collect project requirements and user feedback.
- Learned and adapted quickly to new technology and software applications.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
Senior Engineer, Solutions
LitmusWorld Marketing Technologies
Bengaluru
05.2018 - 01.2020
- Determined equipment failure root cause and implemented solutions.
- Assessed scope and requirements to assist with project design determinations.
- Increased productivity by collaborating with management to develop process improvements.
- Managed diverse projects and resolved complex issues to support timely completion.
- Adhered to timelines to meet quality assurance targets.
- Developed improved processes for enhancing the CX & EX of various brands like Tata Sky, Eureka Forbes, TVS.
Team Lead, Product Support
Capillary Technologies
Hyderabad
11.2016 - 02.2018
- Managed and prioritized multiple projects simultaneously, worked independently and drove results.
- Followed up with customers to verify resolution of reported issues and initiated product replacement for unresolved problems.
- Executed product solution demonstrations with internal and external users during new releases and troubleshooting calls.
- Trained new team members by relaying information on company procedures and safety requirements.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Coached team members in techniques necessary to complete job tasks.
- Identified, triaged and escalated issues to internal personnel along with clear outline of problems and technical detail.
- Captured client feedback and recommended and advocated for product enhancements based on personal expertise and evaluation of customer needs.
Product Support Analyst
Capillary Technologies
Hyderabad
02.2015 - 11.2016
- Executed product solution demonstrations with internal and external users during new releases and troubleshooting calls.
- Offered assistance in implementing and developing training programs.
- Responded to customer inquiries and provided technical assistance over phone and in email.
- Monitored system performance to identify potential issues.
- Resolved system and customer issues by troubleshooting and providing effective solutions.
- Managed customer relationships by delivering prompt responses to questions.
- Planned and led technical training to boost product support team members' skills.
- Tested product components to identify root causes of issues.
Team Lead, Product Support
Soft Matrix
Chennai
06.2013 - 01.2015
Consultant
Sutherland Global Services
Chennai
03.2012 - 06.2013
Customer Service Professional Trainee
Sitel India Pvt Ltd
Hyderabad
06.2011 - 12.2011
Education
Post Graduation Diploma - Machine Learning & Artificial Intelligence
06.2019 - 06.2020
GPA: 3.24
B.Tech - Mechanical Engineering
05.2006 - 05.2010
Skills
Technical project planning
Agile project management
Documentation Management
Waterfall methodology
Planning and Coordination
Teambuilding
Accomplishments
- Documented all the developer queries in a Google Sheet and created a Chat Bot internally, which helped other developers with Similar queries.
- Manage a Post Live portfolio of5Enterprise accounts valued between INR 3.5M to INR 5.0M monthly run rate.
- Partner and vendor management for multiple logistics and PG
entities such as BlueDart, Aramex, KNet, SADAD OLP, NoonPay. - 4A Methodology Expert
Interests
ML&AI
Customer Experience
Building Products
Timeline
Project Manager - Capillary Technologies
12.2023 - Current
Technical Project Manager - Ramer Software Solutions
12.2021 - 12.2023
Project Manager - Urbanpiper Technologies
02.2020 - 12.2021
IIIT - Post Graduation Diploma, Machine Learning & Artificial Intelligence
06.2019 - 06.2020
Senior Engineer, Solutions - LitmusWorld Marketing Technologies
05.2018 - 01.2020
Team Lead, Product Support - Capillary Technologies
11.2016 - 02.2018
Product Support Analyst - Capillary Technologies
02.2015 - 11.2016
Team Lead, Product Support - Soft Matrix
06.2013 - 01.2015
Consultant - Sutherland Global Services
03.2012 - 06.2013
Customer Service Professional Trainee - Sitel India Pvt Ltd
06.2011 - 12.2011
Chaitanya Institute of Science And Technologies - B.Tech, Mechanical Engineering
05.2006 - 05.2010