Vidyashree C S
Bangalore
Summary
To work in a fire with a professional work drives environment where I can utilize and apply my skill which would enable me to grow while fulfilling organizational goals
Overview
2
2
years of professional experience
Work History
Customer Service Manager
HFFC Co ltd
Kengeri
06.2023 - 01.2025
- Provided exceptional customer service to ensure customer satisfaction.
- Performed quality assurance checks on calls handled by agents in order to maintain high levels of accuracy in responses provided by agents.
- Conducted regular training sessions for staff on new products, services, and customer service techniques.
- Maintained accurate records of customers' interactions with the company in order to provide better future services.
- Served as point-of-contact between customers and internal teams regarding escalated issues requiring special attention.
- Ensured prompt resolution of customers' inquiries via phone, email or chat support channels.
- Coordinated between various departments to resolve complex problems that require multiple steps or involve multiple teams.
Associate
SBI Life Insurance Co ltd
01.2023 - 06.2023
- Identified opportunities for process improvement and cost savings initiatives.
- Provided customer service support for inquiries, complaints, and returns.
- Built relationships with customers by providing friendly customer service.
- Operated equipment such as scanners and scales correctly during checkout process.
- Managed multiple tasks simultaneously while maintaining attention to detail.
Education
MBA - Finance and HRM
Bangalore University
01.2022
BCOM -
Global College of management studies
01.2020
PUC -
Global PU College
01.2017
SSLC -
Sri Morarji Desai Residential School
01.2015
Skills
- Customer service
- Customer relationship management
- Team coordination
- Sales support
- Effective communication
- Time management
- Problem solving
- Customer relationship management (CRM)
- Customer relations and retention
Projects
A Study on human resource development climate & Job satisfaction, Exedy Clutch Indian Private Ltd, 2 Months, Understanding the different factors of employee job satisfaction and implementing various measures taken by the management to get best output from the employees. A Study On Non-performing assets at SBI, Exedy Clutch Indian Private Ltd, 2 Months, To understand how to control the non-performing assets in bank by taking some precautions.
Personal Information
- Father's name: Shivakumar N
- Date of birth: 07/06/2000
- Gender: Female
- Nationality: Indian
- Marital status: married
Timeline
Customer Service Manager
HFFC Co ltd
06.2023 - 01.2025
Associate
SBI Life Insurance Co ltd
01.2023 - 06.2023
MBA - Finance and HRM
Bangalore University
BCOM -
Global College of management studies
PUC -
Global PU College
SSLC -
Sri Morarji Desai Residential School
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