Summary
Overview
Work History
Education
Skills
Profile Summary:
Timeline
Generic

Vidyashree M A

Assurance Consultant
Bangalore

Summary

Computer Science Engineer with over seven years of corporate experience in customer service and one year as a Real-Time Analyst, equipped with a strong foundation in MS Excel and Power BI. Demonstrated success in high-pressure environments, consistently delivering outstanding results and cultivating client satisfaction. Passionate about applying technical acumen and interpersonal strengths to drive team performance and contribute meaningfully to organizational goals. Dedicated to continuous learning, skill enhancement, and innovative problem-solving, with a steadfast commitment to excellence and a proactive work ethic.

Overview

11
11
years of professional experience
1
1
Language

Work History

Assurance Consultant

Telstra
06.2023 - Current
  • Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
  • Managed client relationships through regular check-ins and updates on project progress.
  • Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
  • Developed innovative strategies for clients, with creative dashboards.
  • Design and build dashboards, reports, and data models. Optimize performance and usability.
  • Analyzed data sets to identify trends and opportunities for process improvements within client organizations.
  • Enhanced client decision-making, synthesizing complex data into clear, concise reports and dashboards.
  • Facilitated workshops and training sessions for client staff, enhancing their skills and knowledge in key areas.
  • Analyze data trends, generate insights, and support decision-making using MS Excel and Power BI tools.
  • Prepare and transform data from various sources for use in MS Excel and Power BI. Ensure data quality and consistency.

Technical Support Engineer- Non-voice process

[24]7.ai
09.2017 - 06.2023
  • Company Overview: [24]7 is a customer experience software and services company that uses artificial intelligence and machine learning to understand consumer intent. The current product offering is developing sales and service-oriented software that encompasses big data, predictive analytics, virtual agents. It integrates different channels of communication, including web chat, mobile devices and interactive voice response
  • Working as a DCM[Digital Case Manager] in Optus [Second largest Australian company].
  • Dealing with the fixed line service for Optus
  • Providing real time solutions for technical queries
  • Supporting team to improve the scores and achieve monthly Target’s
  • Preparing roster for team, updating daily score.
  • Follow guidelines given from clients and work with team to achieve Target’s
  • Roles & Responsibility:

CSA [Customer Service Associate] – voice process

Intelenet Global Services
11.2015 - 11.2016
  • Company Overview: Intelenet Global Services is a subsidiary of Tele performance, The company offers omni channel contact centre, Robotic process automation, AI and analytics, transaction processing to companies in the UK and India.
  • SBI Banking process.
  • Handle calls from customers and provide them with a solution to their queries.
  • Credit card evaluation and verification
  • Credit card approval, document processing.
  • Roles & Responsibility:

Data Analyst Trainee

Technosoft Global Services
12.2014 - 08.2015
  • Company Overview: Technosoft Global Service has been extending quality and accurate business data processing and outsourcing services on a timely basis

Education

Postgraduation - Data Analytics and Machine Learning

Imarticus Learning Institute
Bengaluru, India
01.2022

Bachelor of engineering - Computer Science

PNS Institute Of Technology
Bengaluru, India
01.2014

Skills

    Proficient in programming languages

  • Fundamentals of C programming, Python and Tableau
  • Power BI data visualization

    Software application expertise

  • Experienced in creating documents and presentations using MS Office

    • Experienced in

Profile Summary:

  • As a Real Time Analyst managed client relationships through regular check-ins and updates on project progress.
  • Developed innovative strategies for clients, with creative dashboards.
  • Design and build dashboards, reports, and data models. Optimize performance and usability.
  • Analyzed data sets to identify trends and opportunities for process improvements within client organizations.
  • Enhanced client decision-making, synthesizing complex data into clear, concise reports and dashboards.
  • Providing real time solutions for all the customer queries
  • Handling irate customer and providing diplomatic solution
  • Also been doing Floor Supervisor as Subject Matter Expert in addition
  • Also capable of handling escalation live chat and calls with regular follow ups
  • Have been awarded as monthly and quarterly champion

Timeline

Assurance Consultant

Telstra
06.2023 - Current

Technical Support Engineer- Non-voice process

[24]7.ai
09.2017 - 06.2023

CSA [Customer Service Associate] – voice process

Intelenet Global Services
11.2015 - 11.2016

Data Analyst Trainee

Technosoft Global Services
12.2014 - 08.2015

Postgraduation - Data Analytics and Machine Learning

Imarticus Learning Institute

Bachelor of engineering - Computer Science

PNS Institute Of Technology

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Vidyashree M AAssurance Consultant