Vidyashree M A

Computer Science Engineer with over seven years of corporate experience in customer service and one year as a Real-Time Analyst, equipped with a strong foundation in MS Excel and Power BI. Demonstrated success in high-pressure environments, consistently delivering outstanding results and cultivating client satisfaction. Passionate about applying technical acumen and interpersonal strengths to drive team performance and contribute meaningfully to organizational goals. Dedicated to continuous learning, skill enhancement, and innovative problem-solving, with a steadfast commitment to excellence and a proactive work ethic.

• As a Real Time Analyst managed client relationships through regular check-ins and updates on project progress.
• Developed innovative strategies for clients, with creative dashboards.
• Design and build dashboards, reports, and data models. Optimize performance and usability.
• Analyzed data sets to identify trends and opportunities for process improvements within client organizations.
• Enhanced client decision-making, synthesizing complex data into clear, concise reports and dashboards.
• Providing real time solutions for all the customer queries
• Handling irate customer and providing diplomatic solution
• Also been doing Floor Supervisor as Subject Matter Expert in addition
• Also capable of handling escalation live chat and calls with regular follow ups
• Have been awarded as monthly and quarterly champion