Vidyasree R

Responsible to maintain and update the Customer Data

Key Responsibilities -

* VSM SPOC

* Sales division - Resegmentation POC

* Have done Documentation for C-DOT processes

* Process trainer from the year 2019 until now

* POC for source systems - Addepot, SCM, SalesLogix, Mercury, Finance (Oracle R12)

* POC for Salesforce related bulk account uploads

* SPOC for Spot checks (Quality measurement)

* Accountable to make the CT assignment for the entire team

* POC for gathering ideas raised by the team

* Superuser for ECH application

* Responsible to take time stamps for the activities.

Responsible to maintain and update the Customer data

Key responsibilities -

* Mentor for the team

* SPOC - CT assignment

* Sales division - Resegmentation POC

* Responsible to take time stamps for the activities

* RPA Practitioner

* Responsible to generate the R&R report, Capacity Graph

* Owner for maintaining the Team's Utilization data

* SPOC - Quality audits

* Bulk Consortia upload - taken initiative and got implemented

* POC for queries from HS team and finance requests during the month end.

* Assisted in Pre UAT tasks of ECH during the upgrade

* Superuser for ECH application (During ECH upgrade - shared ideas for the improvement of application analyzed the defects - UAT sessions)

* In addition to the weekly report, initiated the shared spreadsheet for SCM query/error accounts.

* UAT - SF account activations and consortia accounts

* Handled various Finance month end projects

* UAT on sanctioned customers

* CI - Participated in CI audits and conducted awareness sessions

* SPOC - CAPA

* VM board owner - Showcased the improvement by adding weekly quality trend, category based reason layer, to modify the SLA

* SPOC - Mercury and helped in its Go live

* POC - ERMS source system and streamlines the process

* ADC - raised initiatives and got implemented

* Worked with the integration teams on checking the root cause of the issues within the applications, and brought few workarounds and solutions (SFM report, integration issues with ECH-SF).

* Analyzed the recurring issues with various integration systems and tried to learn the back end of the process to resolve issues within the team than to get support from other teams. Brought a report on Salesforce handled creations to resolve the errors in a timely way.

* Implemented the idea of Production tracker auto utilization report.

* Supported Standard renewals process

* Worked with SHOT (C-DOT) renewals

Responsibilities

* Receiving orders from the existing & new clients through calls & through mails by sending proposals.

*Sending the Quotation to the client & getting the approval from them for further process.

*Follow up with the designing, printing & production team & executing the work.

*Sending the Invoice to the client & follow up with the payment.

Responsibilities

*Making Calls to the US Insurance companies & getting the eligibility & payment status.

*Updating the information in the software

Responsibilities

*Receiving orders from the existing & new clients through calls & through mails by sending proposals.

*Sending the Quotation to the client & getting the approval from them for further process.

*Follow up with the designing, printing & production team & executing the work.

*Sending the Invoice to the client & follow up with the payment

Responsibilities

*Making calls to the clients & pitching the orders & handing over the details to the Marketing Executive for further process