VIDYOTTAMA MISHRA PANDEY
Bengaluru
Summary
To work in a progressive organization wherein I can utilize and upgrade my technical, analytical and management skills to engineer innovative solution and be an important part of organization's growth.
Multitalented Assistant Manager consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity.
Overview
14
14
years of professional experience
Work History
Front Office Relations
PROPERTY SHARE
12.2023 - Current
- Managing overall travels for the team includes domestic and international
- Organizing team events such as team lunch, gatherings etc
- Coordinate and collaborate with other Administrative Assistants within the organization
- Calendar management of CEO
Manager - CRM & MARKETING
THE FLY ESTATES
08.2023 - 10.2023
- Overseeing the interactions between customers and key team members, such as Customer Service Representatives
- Creating and executing retention campaigns
- Developing marketing campaigns to attract new customers
- Collaborating with sales, marketing, customer service and operations teams to improve the customer experience
Assistant Reservations Manager
DoubleTree Suites by Hilton Bangalore
09.2017 - 03.2022
- Manage and maintain group and transient inventory
- Oversee and audit the standards and operations of the reservations department
- Monitors same day selling procedures to maximize room revenue and control property occupancy
- Daily pick-up analysis, strategy adjustments and reporting
- Monitoring competitor performance, strengths and weaknesses, economic trends, supply and demand etc
- Liaising with the revenue and sales team, front office and the General Manager
- Working closely with sales department regarding occupancy and rate analysis
- To keep close follow up on developments of the competitor hotels
- Maintaining inventory and Rates in Onq
- Manage and maintain accuracy of Ideas revenue management system
Duty Manager
DoubleTree Suites by Hilton Bangalore
03.2017 - 08.2017
- Managing daily Front Office operations
- Ensure guest satisfaction
- Responsible for making power point presentations for training purposes
- Reporting to Front Office Manager
Duty Manager
Hilton Chennai
10.2015 - 02.2017
- First point of contact for any operational situation/guest complaint
- Prepared all management reports as a Night Manager
- Ensure proper inventory management for maximum productivity and to avoid turn away
- Ensure that the cashiering procedures are strictly adhered to, coordinate with finance department for all billing related issues
- Ensure high standards of personal presentation and grooming
- Take responsibility of the Department on Front Office Manager’s absence
Front Office Executive
Hilton Chennai
04.2013 - 09.2015
- Generating downtime reports
- Taking check in checking out
- Assistance and handling to guest queries and complaints
- Training new joiners
- Focus on identifying and meeting guest’s needs by taking their preferences and complaints seriously, delivering prompt, efficient and personalized service
Guest Service Agent
Hilton Chennai
07.2010 - 03.2013
- Greeted guests with a friendly and welcoming attitude.
- Registered guests into the computer system accurately and efficiently.
Education
Secondary examination -
01.2009
Bachelor's - Commerce
Dr. Hari Singh Gaur University
Sagar, M.P.Diploma - Aviation, Hospitality & Travel Management
Frankfinn Institute of Airhostess Training
Jabalpur, M.P.Skills
- Problem-solving skills
- Work Prioritization
- Business operations understanding
- Hospitality services
- Pricing Strategies
- Competitor Analysis
- Revenue optimization
- Market Trend Analysis
Systemknowledge
- OnQ PMS/R&I
- Micros (Micros night audit)
- FCS
- Microsoft Office Applications
Areas Of Interest
- To handle various business development activities, identifying new opportunities and mapping new market segments.
- To work sincerely and perform my best to achieve the set goals of the organization.
- To utilize my customer service skills in building good relationship with different levels of people.
Timeline
Front Office Relations
PROPERTY SHARE
12.2023 - Current
Manager - CRM & MARKETING
THE FLY ESTATES
08.2023 - 10.2023
Assistant Reservations Manager
DoubleTree Suites by Hilton Bangalore
09.2017 - 03.2022
Duty Manager
DoubleTree Suites by Hilton Bangalore
03.2017 - 08.2017
Duty Manager
Hilton Chennai
10.2015 - 02.2017
Front Office Executive
Hilton Chennai
04.2013 - 09.2015
Guest Service Agent
Hilton Chennai
07.2010 - 03.2013
Secondary examination -
Bachelor's - Commerce
Dr. Hari Singh Gaur University
Diploma - Aviation, Hospitality & Travel Management
Frankfinn Institute of Airhostess Training
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