VIFIN KUNJACHAN

· Manage and Maintain best-in-class long-lasting working relationship with physicians, hospitals and health care support staff with an assigned territory

· Providing information on hospital services, procedures, and protocols to the patients.

· Meeting patients or families to determine the nature of care needed and direct them to the concerned health care providers

•Establish and maintain long term relationships.

• Respond to patient inquiries regarding physicians and services.

• Direct patients or families to appropriate staff members to make sure that their grievances are heard and resolved.

•Address patients queries and grievances pertaining to documents, payments, and registrations,Tests Reports.

•Meetings with patients as per CRM portal on regular basis at different clinics & hospitals.

•Act as point of contact for complaints and escalate issues as appropriate

•Help sales team up-sell or cross-sell services and products

•Meeting Doctors at the centers in order to escalate patients issues regarding there treatment .

•sales and revenue targets and work diligently to meet them

•Coordinate with hospitals and internal teams to address patients’ needs

•collect feedback to ensure patients are satisfied with their products and services.

·Helping the patients in there financial consent , assisting them in getting there loans.

·Visiting different clinics and hospitals and per CRM appointments schedule.

• Profile were as Follows:
• Checking Proper Health records of Patients
• Done various outdoor /indoor camps in School, Residential areas and corporate companies
• Explaining about their medical reports and diagnostic tests
• Developing & coordinating patient care programs
• Arranging the drugs from the pharmacy during the discharge
• Scheduling the patient’s appointments with the concerned Doctors
• Helping the patients in case of emergencies in causalities
• Counseling the patients regarding their diagnostic Tests & medications
• Follow up with the patients for any future reference
• Dispatching the patient Blood reports timely to home
• Assisting the patients during the hospitalization and ambulance services
• Accompanying the patients while doing their Radiology tests at the center
• Managing & maintaining public relationship with the patients at the center
• Explaining the patients regarding their treatment process
• Contributing to team work accomplishing desired results as needed
• Maintaining quality service by establishing & enforcing quality standards
• Arranging the drugs from the pharmacy during the discharge
• Arranging doctors and nurses on call
• Helping the patients in case of emergencies
• Counseling the patients regarding their diagnostic Tests & medications
• Follow up with the patients for any future reference
• Dispatching their reports
• Calling the patients and scheduling there appointments with doctors.

• ARE AS FOLLOWS:
• Counselling the patients regarding their treatment & management process
• Assisting the patients during the hospitalization and ambulance services
• Administration of proper Drugs to patients
• Managing & maintaining public relationship with the patients at the center as well as with there family members
• Contributing team work with other staff workers as well helping them in every possible way if needed
• Checking daily inventory of drugs and arranging the trolly for emergency medicines and equipments for different cases in ICU
• To indend the required medicines for patients from pharmacy
• Maintaining quality service by establishing & enforcing quality standards
• Following SOP's (safety operating procedures)
• To give proper handover after the completion of the shift to other staff members
• Maintaining case study of patient in hospital
• Following the procedure of admission & discharge of the patients
• Escalating the issue and problems faced by the patients and make sure that there grievance are been heard by the management.

worked as nurse use to look after opd patients as well as Pre operative and Post operative patients .

worked as shift incharge brief juniors regarding there job roles & duties

coordinate with the team incase of emergency.

Preparing medicine trolleys ,Emergency trays for the procedures

Giving proper care to the patients .

giving proper medication to the patients.

giving emotional & physiological support to patient and there family members.

checking vitals ,and proper charting on patients file.

giving proper handover to next shift staff .

• (Ela woman IVF & Fertility) Delhi
• Ela Woman is an online web portal and fastest growing fertility and reproductive healthcare hospital chain throughout Pan India
• Working here as Relationship Manager since, 2020
• Work profile in Ela woman are as follows:
• Manage and Maintain best-in-class long-lasting working relationship with physicians, hospitals and health care support staff with an assigned territory
• Providing information on hospital services, procedures, and protocols to the patients
• Meeting patients or families to determine the nature of care needed and direct them to the concerned health care providers
• Establish and maintain long term relationships
• Respond to patient inquiries regarding physicians and services
• Direct patients or families to appropriate staff members to make sure that their grievances are heard and resolved
• Address patients queries and grievances pertaining to documents, payments, and registrations
• Identify new business opportunities through existing relationships by up selling and cross selling
• Meetings with patients as per CRM portal on regular basis at different clinics & hospitals
• Act as point of contact for complaints and escalate issues as appropriate
• Help sales team up-sell or cross-sell services and products
• Meeting Doctors at the centers in order to escalate patients issues regarding there treatment
• Sales and revenue targets and work diligently to meet them
• Coordinate with hospitals and internal teams to address patients’ needs
• Collect feedback to ensure patients are satisfied with their products and services
• Helping the patients in there financial consent , assisting them in getting there loans
• Visiting different clinics and hospitals and per CRM appointments shedule
• As p.t care coordinator in