VIGHNESH PATEL
Summary
Dynamic professional with a proven track record at Gebbs, excelling in data analysis and customer relationship management. Adept at innovative problem-solving and effective communication, I have successfully enhanced team performance and customer satisfaction through strategic insights and collaborative efforts. Committed to delivering exceptional results in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Gebbs
Billing solutions
Mumbai
04.2022 - Current
- Completed day-to-day duties accurately and efficiently.
- Developed innovative ideas and solutions that improved team performance and outcomes.
- Collaborated with diverse coworkers to achieve goals and resolve product and service-related issues.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Worked with cross-functional teams to achieve goals.
- Engaged customers in conversation using effective interpersonal skills to enhance customer satisfaction.
Just dial
Data analysis
Mumbai
03.2021 - 08.2021
- Analyzed data trends and patterns to support business decision-making processes.
- Created visual reports with data visualization tools to enhance stakeholder presentations.
- Collaborated with cross-functional teams to gather and validate data requirements.
- Maintained dashboards to effectively track and communicate key performance indicators.
- Executed data cleansing and validation processes to ensure dataset accuracy.
Customer Service Representative
Mahindra 2ALL
Mumbai
08.2018 - 08.2020
- Resolved customer complaints by implementing effective solutions, enhancing customer satisfaction.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with inquiries and product information.
- Responded to emails and phone calls promptly and professionally.
- Processed orders and maintained accurate records in the system.
- Documented customer interactions, transactions, and comments to ensure accurate reference for future service.
- Collected and analyzed customer feedback through surveys to inform service improvements.
- Maintained a clean and organized workspace to enhance customer experience.
Education
Some College (No Degree) - Commerce
Balbharati Collage of Science And Commerce
Mumbai , India Skills
- Customer relationship management
- Data analysis
- Microsoft Excel
- Innovative problem solving
- Effective communication
- Customer service
Languages
Gujarati
First Language
English
Advanced (C1)
C1
Hindi
Intermediate (B1)
B1
Marathi
Elementary (A2)
A2
Accomplishments
- Received the Best Performance Award at both M2All and Gebbs Healthcare in recognition of outstanding performance and dedication.
Affiliations
I am a well-rounded individual who successfully balances professional responsibilities, personal growth, and meaningful relationships while maintaining a positive and proactive approach to life
I demonstrate the ability to balance career goals, continuous learning, and personal commitments, reflecting a well-rounded and adaptable personality.
Timeline
Gebbs
Billing solutions
04.2022 - Current
Just dial
Data analysis
03.2021 - 08.2021
Customer Service Representative
Mahindra 2ALL
08.2018 - 08.2020
Some College (No Degree) - Commerce
Balbharati Collage of Science And Commerce