Vighnesha Kumar K V
Bengaluru
Summary
Experienced Operations Analyst with a strong finance background and 6+ years of proven track record in enhancing business operations and client satisfaction across multiple regions. Specializes in backend process management, data analysis for strategic decision-making, and leading teams to meet and exceed operational standards. Adept at streamlining processes, ensuring regulatory compliance, and fostering stakeholder relationships to drive organizational growth.
Overview
6
6
years of professional experience
1
1
Certificate
Work History
Senior Operations Analyst
Deutsche India Private Limited
Bengaluru
12.2018 - Current
- Led comprehensive account lifecycle management for international clients, enhancing data accuracy and operational integrity.
- Authorized and input critical data for account operations, ensuring accuracy in downstream systems.
- Validated KYC/FATCA documents, and conducted due diligence using tools like Fircosoft to maintain regulatory standards.
- Implemented innovative strategies improving productivity and minimizing effort.
- Directed team operations, optimizing volume allocation, and spearheading training initiatives for new members.
- Compiled and dispatched key reports (ORB, PRB, MIS, Deck) to leadership, ensuring the timely completion of mandatory trainings.
- Updated and preserved Key Operating Procedures (KOP), and led educational sessions to keep the team abreast of changes.
- Engaged actively in team projects, calls, and huddles, contributing to employee engagement initiatives.
- Managed BAU reporting, monitored the mailbox, and reviewed workflows for continuous process optimization.
- Analyzed and monitored daily operations to identify areas of improvement.
- Conducted data-driven analysis to improve operational efficiencies and reduce costs.
- Developed and implemented strategies to streamline processes, increase accuracy, and improve customer satisfaction.
- Designed detailed reports and dashboards for senior management highlighting key performance metrics.
- Provided technical support on various systems related to operations processes.
- Evaluated existing business procedures and developed new solutions to enhance productivity.
- Assisted in developing policies, standards, and procedures to ensure operational excellence.
- Identified opportunities for process automation utilizing appropriate technologies.
- Performed root cause analysis to resolve complex operational issues quickly and effectively.
- Documented all operational activities including workflow diagrams, standard operating procedures, user guides.
- Monitored performance against established benchmarks and KPIs for each area of operation.
- Conducted regular audits of operational processes and records in order to identify potential risks or errors.
Education
MBA - Finance
Alva’s Institute of Engineering & Technology
Moodbidri09-2018
Skills
Data Analysis
Process Optimization
Regulatory Compliance
Team Leadership
Stakeholder Engagement
Client onboarding
Back Office Operations
Problem-solving
Microsoft Word, Office, and PowerPoint
Advanced Excel
Account opening and maintenance
Client relationship management
Fircosoft
Document reviews
Team training
Process updates
Reporting
Client Account Management
Efficient stakeholder engagement
Team Management Reporting and Analysis
Certification
• Working with Microsoft Office 2013
• Tally ERP 9 with GST
• Cambridge English Entry Level Certificate
Languages
Kannada
First Language
English
Proficient (C2)
C2
Hindi
Intermediate (B1)
B1
Accomplishments
- During the tenure with the company, I have won Recognition awards and several appreciations from management, onshore and stakeholders for my work ethic, dedication, and commitment.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Senior Operations Analyst
Deutsche India Private Limited
12.2018 - Current
MBA - Finance
Alva’s Institute of Engineering & Technology
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