Vighnesha Kumar K V

• Managed full account lifecycle for clients in Netherlands, Saudi Arabia, Abu Dhabi, and Riyadh.
• Authorized and input critical data for account operations, ensuring accuracy in downstream systems.

• Compliance: Validated KYC/FATCA documents, and conducted due diligence using tools like Fircosoft to maintain regulatory standards.

• Process Improvement: Innovated processes that enhanced team efficiency and contributed to the reduction of workload.

• Team Leadership: Supervised team operations, including volume allocation, member supervision, and training for new joiners.

• Client Relations: Addressed client and front office escalations promptly, maintaining high standards of service.

• Reporting: Compiled and dispatched key reports (ORB, PRB, MIS, Deck) to leadership, ensuring the timely completion of mandatory trainings.

• Knowledge Sharing: Updated and preserved Knowledge Operation Procedures (KOP), and led educational sessions to keep the team abreast of changes.

• Project Participation: Engaged actively in team projects, calls, and huddles, contributing to employee engagement initiatives.

Operational Excellence: Managed BAU reporting, monitored the mailbox, and reviewed workflows for continuous process optimization.

• Analyzed and monitored daily operations to identify areas of improvement.
• Conducted data-driven analysis to improve operational efficiencies and reduce costs.
• Developed and implemented strategies to streamline processes, increase accuracy, and improve customer satisfaction.
• Designed detailed reports and dashboards for senior management highlighting key performance metrics.
• Provided technical support on various systems related to operations processes.
• Evaluated existing business procedures and developed new solutions to enhance productivity.
• Assisted in developing policies, standards, and procedures to ensure operational excellence.
• Identified opportunities for process automation utilizing appropriate technologies.
• Performed root cause analysis to resolve complex operational issues quickly and effectively.
• Documented all operational activities including workflow diagrams, standard operating procedures, user guides.
• Monitored performance against established benchmarks and KPIs for each area of operation.
• Conducted regular audits of operational processes and records in order to identify potential risks or errors.