Vignanchandra Raju
Hyderabad
Summary
Experienced with leading large-scale delivery projects and coordinating cross-functional teams to achieve objectives. Utilizes strategic planning and resource management to drive project success. Track record of fostering team collaboration and maintaining high client satisfaction.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Global Delivery Head – Enterprise Computing and Digital Workplace
TCS (Tata Consultancy Services)
05.2021 - Current
- Digital Transformation & Strategy Execution
- Drive purpose-led digital transformation across global operations, integrating emerging technologies
- Oversee a team of 3,000+ employees across key verticals: Hi-tech, CMI (Communications, Media & Information Services), FMCG, Healthcare and Manufacturing
- Financial & Operational Oversight
- Manage a $100+ million P&L, ensuring consistent revenue growth and margin optimization
- Enhance operational efficiency through strategic automation, AI-driven processes, and cost management
- Service Delivery & Offshore Digital Frameworks
- Expert in offshore transitions and digital-first service delivery frameworks, including: AI-Enabled Customer Digital Workplace, Intelligent Processes Automation, Integrated Digital Observability Centres
- Technology Innovation & Emerging Trends
- Assess industry trends & disruptive technologies to shape digital product strategies
- Lead Generative AI strategy development, focusing on LLM models for curated customer solutions
- User Experience & Digital Automation
- Enhance digital engagement through AI-driven automation & advanced analytics, including: Omni-Channel Experience Solutions, Workforce Automation & Gen AI Assistants, Speech Analytics & Self-Heal Systems, Cloud-Native SaaS Solutions
- Product Innovation & AI-Driven Solutions
- Collaborate with Product Teams on automation-driven product development
- Built a Content Development Team, focusing on a knowledge management framework for optimized digital workflows
- Governance, Performance & Digital Maturity
- Ensure robust delivery governance with monthly reviews focused on SLA-to-XLA improvements
- Present digital transformation roadmaps in QBRs, driving AI-led innovation, automation, and speed-to-market strategies
- Customer Engagement & Digital Adoption
- Partner with C-suite executives and senior management to manage digital transformation initiatives
- Evaluate and implement new technology capabilities, ensuring seamless digital adoption for key customers
- Strategic Initiatives & Future-Ready Digital Models
- Implement Hybrid Workforce strategies and establish next-gen digital delivery centers
- Drive cross-functional synergies and agile operating models for optimal digital productivity
- Established a dedicated Service Reliability Management (SRM) team to ensure high availability & resilience of digital services
- Talent Development & Digital Upskilling
- Built a strong digital talent development ecosystem, ensuring on-time delivery and future-ready skillsets
- Champion AI-driven workforce transformation, focusing on upskilling & reskilling initiatives
Asst. Vice President - Global Delivery and Business Transformation
Genpact
02.2016 - 05.2021
- Service Delivery – Service Desk, Digital workplace, BPM and Infrastructure/Cloud services for many Global corporate conglomerates
- Supporting customers in the field of CMI, FMCG, Healthcare, BCM, Insurance and Hi-tech verticals
- Supporting 15+ diversified IT businesses and managing overall P&L > $ 40M per Annum with global teams spread across geographies more than 1000 FTEs Span
- Highly successful in developing and executing offshoring, nearshoring and right-shoring strategies (> 95% success rate) with NPS score of 92%
- Instrumental in planning and executing Digital Transformation through strategic consulting / blueprinting exercise for various customers
- Strong business knowledge around CMI, Hitech, FMCG, Healthcare, BCM and Insurance verticals
- Seamless in executing core service delivery by driving continuous improvements through LSS projects - Coached and Mentored 10+ GB projects and 50+ Lean Ideas execution with the impact of 2X BI
- Competency building on AIOPS through participating in Gartner's Magic quadrant for Digital Workplace and HFS research group for innovation and growth
- Commercially oriented Strategic Executive with deep experience managing cross-functional teams on large, global strategic initiatives, business Transformations through accelerated digital journey by improving margins by 25% YOY, drive business value chain by reduce IT Capex spend by 15%
- In the Last Six months more than 5 strategic GBS projects led and delivered with high potential value for CIO/CXO organizations
- Help build and Re-imagine the new next normal Transformational journey through design thinking, ideation, coupled with strategic market intelligence insights to create and bring differentiated and compelling innovation to the business models and a value proposition to customers
- Inculcate Agile-Kanban methodology within the team for faster and better results
Senior Manager Delivery
Genpact
04.2012 - 01.2016
- Successfully delivered IT Operations for various businesses for Global customers (Service Desk, Infrastructure, and Command Centers)
- Core focus on executing customer objectives and goals
- Tight vigilance and executing below deliverables
- Optimize Process and Metric Standardization - 100% on SLA adherence and Efficiency achieved
- Drive Superior Customer Experience - Achieved > 95% on CSAT scores and improved survey response rate from 10% to 25% for most of the customers
- Delivered Best in Class Service operations - Implemented zero surprise delivery framework in ensuring minimal or no disruption to business and end users
- Proactive approach measures resulted in drive down P1/P2 incidents and resulted in stabilize operations through PPM
- Continuous improvement - Improved Cost optimization and productivity (Delivered 2X BI every year-year) through LSS projects
- Improved process capability by 40% compared with other industries in the similar business support models
- Strong governance model and Compliance - Ensured 100% process complaint and daily standups and two-way communication brought a great success in building trust and transparency within both organizations
- Established end-end process for business teams, P&L owners and strategic business units to align with and establish relationships with targets, assess acquisition viability, conduct due diligence and integrate
Transition Manager
Genpact
01.2010 - 03.2012
- Driven Agile project Management in - Driven multiple global IT transitions through risk free framework with 100% success rate (Successfully executed more than 12 projects in a span of 3 years)
- Worked on enhancing the existing Transition framework, tools and automation initiatives as part of the Transition COE which has resulted 30% faster turnaround in the project deliverables timelines
- Identified and managed simultaneously with varied scope, scale and complexities, dependencies and impacts among programs across the service transition and received many accolades from stakeholders and organization
- First Time Right is the Key for all the transitions, there by managing change control processes, and communicate status to senior executives within Genpact and business partner organizations helped mitigated the risk
- Strong in executing tri-party governance in ensuring zero knowledge gaps during the transition and higher in knowledge retention with in the team and lesser the learning curve during production
L&D Manager
Genpact
08.2007 - 01.2010
Technical Trainer
Genpact
03.2004 - 07.2007
Technical Analyst
Genpact
03.2001 - 02.2004
Education
Business and Corporate Strategy Management -
Indian Institute of Management Ahmedabad (IIMA)
03.2020
Master’s in Business Administration -
INDIAN SCHOOL OF BUSINESS MANAGEMENT AND ADMINISTRATION
01.2012
Bachelor’s Degree (B.SC) -
Osmania University
01.2000
Skills
- Digital Transformation
- Global Delivery
- Pre-Sales
- Financial Management
- Consulting
- Portfolio Management
Certification
- Agile Scrum Master and Product Owner, EXN6361374
- Six Sigma - Green Belt Certification and YellowBelt, 588672
- ITIL V3 Intermediate (SO and ST)
- Advance Diploma in Software Technology (CMC-ATC)
- Azure Fundamentals, MS0989857832
- Digital Transformation - International Business Management Institute Berlin, Germany (Online)
- Java Pro (NetGSC - Training division of CSSoftware)
- RPA Solution Architect Course - UIPath
Publications
- Intelligent Operations - Four Dimensions Service Delivery Framework, 09/01/19, http://www.researchgate.net/publication/33613310
- Triumph Over Emotional Stress Catastrophe, 10/01/19, http://www.researchgate.net/publication/3364972
- What's New Normal In The Industry?, 06/01/20, http://www.researchgate.net/publication/3418230
- CaaS – Change As A Strategy - Vaccination For Your Business, 03/26/21, http://www.researchgate.net/publication
- Re-Imagined Growth Vehicle, 09/01/20, http://www.researchgate.net/publication/3443888
Timeline
Global Delivery Head – Enterprise Computing and Digital Workplace
TCS (Tata Consultancy Services)
05.2021 - Current
Asst. Vice President - Global Delivery and Business Transformation
Genpact
02.2016 - 05.2021
Senior Manager Delivery
Genpact
04.2012 - 01.2016
Transition Manager
Genpact
01.2010 - 03.2012
L&D Manager
Genpact
08.2007 - 01.2010
Technical Trainer
Genpact
03.2004 - 07.2007
Technical Analyst
Genpact
03.2001 - 02.2004
Master’s in Business Administration -
INDIAN SCHOOL OF BUSINESS MANAGEMENT AND ADMINISTRATION
Bachelor’s Degree (B.SC) -
Osmania University
Business and Corporate Strategy Management -
Indian Institute of Management Ahmedabad (IIMA)
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