VIGNESH A
Sr System Engineer
Bangalore
Summary
Adept Infra Developer with a proven track record at Cognizant, excelling in release and change management. Demonstrated expertise in Jira and leadership, significantly enhancing project delivery and operational efficiency. Skilled in navigating complex IT infrastructures and fostering team collaboration to achieve and surpass business goals.
Overview
4
4
years of professional experience
Work History
Infra Developer
Cognizant
Bangalore
04.2023 - Current
- Set release management lifecycles according to internal business goals and ongoing development realities.
- Responsibility to complete the release planning and execution for multiple product lines.
- Presenting the release in Change Advisory Board for approvals and addressing if any queries
- Established analytical dashboards and proactively communicated to senior management about quality status of releases in development, in release or in maintenance.
- Handled change management for production releases, orchestrating frameworks according to customer goals and prescribed timeframes.
- Provided support by delivering recruitment and placement services to management and employees.
- Jira - verifying the required documents from product team and get approvals.
Sr. System Engineer
Cognizant
Bangalore
06.2022 - 03.2023
- Managing the service desk team
- Overlooking and ensuring a smooth workflow
- Delegating work and assignments to team members
- Maintaining a track record of team progress and documenting the same to make accurate reports
- Conducting security audits to identify areas of improvement
- Guiding team through technical issues and challenges.
- Collaborated with cross-functional teams to develop integrated IT infrastructure, resulting in improved performance and reliability.
Service Desk Analyst
Artech Infosystems Pvt Ltd
Bangalore
05.2021 - 06.2022
- Adhere to the Responsibilities detailed in the Major Incident Management Process
- Participate in weekly on-call rotation
- Monitor assigned Applications or Services
- Notify Service Desk when Major Incidents occur
- Work with the Application/Service Owner or Crisis Coordinator to gather current details and craft messages for updates
- Inform Service Desk and community when resolution implemented, and service is restored
- Outlook, Lync, Citrix, IE browser, Network, and all application troubleshooting
- Installation of the packaged software.
Service Desk Analyst
Vodafone India Services Pvt Ltd
Bangalore
08.2019 - 05.2020
- Incident Management for UK IT Service Desk managing users across end users for Fixed Line and UK Mobile Services
- Working on 40+ legacy applications for password resets and user profile mismatches
- Troubleshooting of Citrix environment and proxy related issues for our consultant partners and internal users
- End to end ticket management from ticket raising to closure for end users managing password reset tickets with 1 hr SLA and standard P4 tickets with 50 hr SLA
- Raising incidents in Remedy and assigning to concern team
- Maintain Active directory accounts (password reset, account extend).
Education
B. Com (Commerce) - undefined
South East Asian Degree College
PUC - undefined
Pre-University Government College
SSLC - undefined
Oxford High School
Skills
Release Managment
Professional Summary
Setting up frameworks of standards and procedures., Conducting detailed assessments to make the right decisions., Compiling reports and working with other Tech Lead., Co-ordinate with the appropriate teams and handlings issues through Auto-emails, Phone call, and Emails and solving the issues.
Personal Information
- Date of Birth: 03/08/97
- Gender: Male
- Marital Status: Single
Disclaimer
I, VIGNESH, hereby declare that all statements made in this application are true and complete to the best of my knowledge and belief. If selected for appointment, I will abide by all the rules and regulation of the company.
Timeline
Infra Developer
Cognizant
04.2023 - Current
Sr. System Engineer
Cognizant
06.2022 - 03.2023
Service Desk Analyst
Artech Infosystems Pvt Ltd
05.2021 - 06.2022
Service Desk Analyst
Vodafone India Services Pvt Ltd
08.2019 - 05.2020
B. Com (Commerce) - undefined
South East Asian Degree College
PUC - undefined
Pre-University Government College
SSLC - undefined
Oxford High School
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