To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
years of professional experience
4
years of post-secondary education
Work History
Purenergy pvt ltd
Sangareddy, Telangana
Territory Service Manager
09.2019 - Current
Job overview
Developed and enforced regional service policies and procedures.
Oversaw and maintained regional service budget to verify fiscal responsibility.
Confirmed compliance with local, state and federal regulations at all times.
Planned and implemented strategies for improving customer service and satisfaction across region.
Led regional service team meetings to facilitate communication and collaboration.
Collaborated with regional sales teams to identify and meet customer needs.
Coordinated regional service technician training and development.
Designed and implemented regional safety protocols to protect customers and technicians.
Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Ashirwad Hyundai
Coimbatore
Service Advisor
03.2018 - 08.2019
Job overview
Maintained high customer satisfaction standards to meet or exceed targets.
Suggested add-on services that would be helpful to customers and improve bottom line.
Pleasantly greeted customers and asked open-ended questions to better determine needs.
Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.
Documented problems and corrective actions to maintain records.
Developed estimates by costing materials, supplies, and labor.
Developed process improvements to enhance overall delivery of service.
Handled customer issues with confidence, using complex problem solving to provide effective resolution.
Cross-trained and provided backup support for organizational leadership.
ABT Maruti
Coimbatore
Body Shop Technician
04.2017 - 02.2018
Job overview
Replaced and repaired vehicle parts according to work order instructions.
Maintaining shop inventory according to set standards and rectified discrepancies.
Evaluated OEM manufacturer schematics and service documentation to identify parts to order.
Inspected new parts and areas of repair to verify correctness and quality.
Utilized collision repair hammers, welders and grinders to address bodywork needs.
Tested and adjusted newly repaired vehicles to verify proper function.
Diagnosed and repaired various mechanical and electrical problems on diverse vehicle makes and models.
Reassembled and replaced parts to complete body repairs.
Enforced compliance with safety regulations when operating equipment.
Installed and repaired body panels, doors, hoods, fenders, bumpers and other parts.
Velan Cottons
Tiruppur
Supervisor of Operations
06.2016 - 01.2017
Job overview
Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
Devised processes to boost long-term business success and increase profit levels.
Established and administered annual budget with controls to prevent overages, minimize burn rate, and support sustainability objectives.
Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines
Education
Rvs Educational Trust College of Engineering
Dindigul
Bachelor of Engineering from Automobile Engineering
06.2012 - 05.2016
University Overview
Elected Captain of Cricket team
Member of Sports Socitey
Skills
QC Recordkeeping
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Accomplishments
Resolved product issue through consumer testing.
Supervised team of 200 staff members.
Achieved high production by completing Festival season task with accuracy and efficiency.
Additional Information
I joined Pur Energy Pvt Ltd during its early stages of establishment and subsequently worked in multiple departments, including production engineering, service, and quality engineering. After a year and a half in the production department, I received a promotion to the role of PDI Incharge, where I was responsible for overseeing pre-delivery inspections and troubleshooting.
During the same year, I had the opportunity to lead the troubleshooting team and handle service inquiries for the Tamil Nadu region and Nepal. In June, I was appointed as the Production Manager for vehicle assembly, a position that involves managing the entire production process and ensuring high standards of efficiency and quality
Timeline
Territory Service Manager
Purenergy pvt ltd
09.2019 - Current
Service Advisor
Ashirwad Hyundai
03.2018 - 08.2019
Body Shop Technician
ABT Maruti
04.2017 - 02.2018
Supervisor of Operations
Velan Cottons
06.2016 - 01.2017
Rvs Educational Trust College of Engineering
Bachelor of Engineering from Automobile Engineering
Stacker at Engineering and Allied Services Pvt. Ltd, Lift & Shift India Pvt. Ltd, Roadwings International Pvt. Ltd, Western Carriers India Pvt. Ltd, Tractor India Pvt. Ltd, Transworld Terminal Pvt. LtdStacker at Engineering and Allied Services Pvt. Ltd, Lift & Shift India Pvt. Ltd, Roadwings International Pvt. Ltd, Western Carriers India Pvt. Ltd, Tractor India Pvt. Ltd, Transworld Terminal Pvt. Ltd