Vignesh Alagesan Easwaran
Development Manager
Kerala
Summary
Dynamic and customer-oriented sales professional with more than 5 years of experience in sales and customer support. Proficient in leveraging sales navigation technologies to drive revenue growth, with a solid foundation in lead generation and cross-functional teamwork. Known for adaptability, patience, and diligence, complemented by exceptional organizational and time management abilities.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
Development Manager
ICICI Lombard General Insurance Co
06.2024 - Current
- Developed comprehensive onboarding program for new development team members, providing necessary training and resources to enable rapid integration into ongoing projects.
- Facilitated cross-departmental collaborations to align development goals with overall business objectives, ensuring cohesive product strategy.
- Provided ongoing support to clients throughout their policy tenure, addressing any concerns or changes in coverage requirements promptly and professionally.
- Delivered informative presentations on various health insurance products, driving increased interest and sales among potential clients.
- Exceeded company-set sales targets regularly through diligent follow-ups with prospects as well as upselling and cross-selling techniques to existing clients.
Mobile Sales Associate
Best Buy
04.2023 - 02.2024
- Adaptive to new tech tools and software, and seamlessly integrating them into my workflow.
- Utilized exceptional selling skills to provide personalized service and expert guidance to customers, ensuring their end-to-end needs were met.
- Built strong relationships with customers, acting as a trusted advisor and partner in helping them find connected solutions that meet their individual requirements.
- Handled all aspects of sales process, including customer contracts and warranties, payments, and cash and credit card/check transactions.
Technical Support Specialist
Cogeco Connexion Inc
09.2021 - 12.2022
- When opportunities are presented on qualified calls, I personally introduce our products and create leads that will be transferred to our sales team.
- Troubleshot networking issues, including connectivity problems, slow speeds, or complete outages, effectively restoring service functionality promptly.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Achieved consistent positive performance reviews from both customers and management, reflecting dedication towards delivering top-notch support services.
Sales Specialist
Cogeco Connexion Inc
06.2021 - 09.2021
- Proven track record of success in achieving recognition as a top sales representative.
- Used CRM (Salesforce) software to maintain detailed contact logs and account records.
- Boosted client retention rates through diligent follow-up activities, such as post-sale calls, order updates, and satisfaction surveys.
- Promotes and up-sells products and services, as applicable, with each customer contact, and schedules and inputs order requests.
- Efficiently handles, troubleshoots, and resolves escalated customer inquiries for all systems, offers customized solutions and options, while responding to questions and problems.
Sales Associate
Virgin Plus
11.2019 - 06.2021
- Won - Top 3rd Sales Representative in 2020.
- Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
- Assisted in planning and executing successful in-store events that drove foot traffic, increased sales, and enhanced brand loyalty among customers.
- Provided constructive feedback during team meetings, fostering collaboration among colleagues towards shared objectives in-store performance improvements.
- Aided managers in planning effective staff schedules to ensure optimal coverage during peak hours, while considering employee availability constraints.
Sales Executive
Mobilinq
05.2019 - 10.2019
- Reduced downtime for clients by quickly diagnosing hardware failures and replacing faulty components as needed.
- Managed inventory of replacement parts, ensuring availability of necessary components for efficient repair processes.
- Contributed to positive work environment by consistently demonstrating professionalism, attention to detail, and strong work ethic.
- Developed comprehensive training programs for staff, resulting in increased proficiency and productivity within team.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Education
Post Graduation - International Businesses
Lambton College
Sarnia ON, Canada 04.2019 - 12.2020
Bachelor of Arts - Computer Application
Mahatma Gandhi University
Kottayam, India 05.2015 - 05.2018
Skills
LinkedIn Tech Stacks
Patient and Diligent
Microsoft Office 365
Vast knowledge of Technology
Rapid and Adaptive
Committed High Achiever
Certification
B2B SaaS Sales
Timeline
Development Manager
ICICI Lombard General Insurance Co
06.2024 - Current
B2B SaaS Sales
02-2024
Mobile Sales Associate
Best Buy
04.2023 - 02.2024
Technical Support Specialist
Cogeco Connexion Inc
09.2021 - 12.2022
Sales Specialist
Cogeco Connexion Inc
06.2021 - 09.2021
Sales Associate
Virgin Plus
11.2019 - 06.2021
Sales Executive
Mobilinq
05.2019 - 10.2019
Post Graduation - International Businesses
Lambton College
04.2019 - 12.2020
Bachelor of Arts - Computer Application
Mahatma Gandhi University
05.2015 - 05.2018
Similar Profiles
Tushar GathadeTushar Gathade
Insurance Advisor (POSP) at ICICI Lombard General Insurance CoInsurance Advisor (POSP) at ICICI Lombard General Insurance Co
Sakshi Turki JamwalSakshi Turki Jamwal
Senior Relationship Manager at ICICI Lombard General InsuranceSenior Relationship Manager at ICICI Lombard General Insurance
Sanchita MimaniSanchita Mimani
Vice President Taxation (Direct and Indirect Tax) at ICICI Lombard General Insurance Co LtdVice President Taxation (Direct and Indirect Tax) at ICICI Lombard General Insurance Co Ltd