VIGNESH B
Avadi
Summary
Dynamic Account Manager with a proven track record at Credopay Fintech, excelling in KYC verification and dispute resolution. Spearheaded merchant onboarding initiatives, driving revenue growth and enhancing customer satisfaction. Adept in CRM tools and data analysis, I thrive in collaborative environments, consistently achieving performance goals and optimizing operational efficiency.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Account Manager – CUB & Business Support Services
Credopay Fintech Pvt. Ltd.
02.2021 - Current
- Managed end-to-end onboarding processes for banking partners and merchants (MPOS, MATM, AEPS, UPI, PG).
- Coordinated KYC validations with compliance teams and ensured merchant lifecycle management.
- Supervised settlements, disputes, and reconciliations for multiple transaction types.
- Liaised with banks for current and business account openings.
- Conducted merchant training to enhance activation rates and reduce drop-offs.
- Partnered with tech teams to drive automation and system enhancements.
- Account Manager – Reconciliation & Business Support Services at Credopay Fintech, handling MPOS, MATM, AEPS, UPI, PG systems. Responsible for Bank onboarding, Merchant onboarding, KYC verification, and Settlement coordination.
Customer Support Associate
Teleperformance (TAFE – Tractor and Farm Equipment)
03.2018 - 01.2021
- Maintained accurate CRM records and managed process data with team leaders.
- Prepared detailed Excel reports (daily/weekly/monthly) using Pivot Tables.
- Handled customer support efficiently, ensuring high satisfaction.
- Maintained sales and service records for audit and analytics.
Education
MBA – Master of Business Administration - Business Administration
Alagappa University
Chennai01.2020
BBA – Bachelor of Business Administration - Business Administration
Nazareth College of Arts And Science
Avadi01.2017
HSC - Accounts
Good Shepherd
Avadi01.2013
SSLC - Accounts
Good Shepherd
Avadi01.2011
Skills
- Revenue growth
- KYC verification
- Invoice balancing
- Revenue generation
- Revenue retention
- Acquiring new customers
- ClickUp (Task & Project Management)
- CRM tools
- Microsoft Excel, Word, PowerPoint
- Dispute resolution
- API integration
- Merchant onboarding
- Settlement coordination
- Compliance management
- System automation
- Fraud detection
- Transaction analysis
- Data reconciliation
- Customer relationship management
- Process automation
- Problem solving
- Customer satisfaction
- Lead generation
- Account servicing skills
- Team collaboration
- Banking operations
- KYC validation
- Data analysis
- Reporting
- Goals and performance
- Excellent communication skills
Certification
- Accounts Executive (Payable & Receivable) – UTL Technologies
- Excel Formulas – UTL Technologies
Languages
Tamil, English, Hindi, Telugu
Hobbies and Interests
Sports: Volleyball, Carrom, Cricket, Chess
Accomplishments
- I have rewarded 8 times monthly performers and 2 yearly outstanding awards.
Languages Known
Telugu
First Language
Hindi
Proficient (C2)
C2
Tamil
Proficient (C2)
C2
English
Upper Intermediate (B2)
B2
Malayalam
Beginner
A1
Disclaimer
I hereby declare that the above information is true and correct to the best of my knowledge and belief.
STRENGTHS
- Quick learner, team player, and flexible in task execution.
- Adaptable and efficient in high-pressure environments.
- Successfully handled international support queues.
Timeline
Account Manager – CUB & Business Support Services
Credopay Fintech Pvt. Ltd.
02.2021 - Current
Customer Support Associate
Teleperformance (TAFE – Tractor and Farm Equipment)
03.2018 - 01.2021
MBA – Master of Business Administration - Business Administration
Alagappa University
BBA – Bachelor of Business Administration - Business Administration
Nazareth College of Arts And Science
HSC - Accounts
Good Shepherd
SSLC - Accounts
Good Shepherd
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