Summary
Overview
Work History
Education
Skills
Certification
Languages
Hobbies and Interests
Accomplishments
Languages Known
Disclaimer
STRENGTHS
Timeline
Generic
VIGNESH B

VIGNESH B

Avadi

Summary

Dynamic Account Manager with a proven track record at Credopay Fintech, excelling in KYC verification and dispute resolution. Spearheaded merchant onboarding initiatives, driving revenue growth and enhancing customer satisfaction. Adept in CRM tools and data analysis, I thrive in collaborative environments, consistently achieving performance goals and optimizing operational efficiency.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Account Manager – CUB & Business Support Services

Credopay Fintech Pvt. Ltd.
02.2021 - Current
  • Managed end-to-end onboarding processes for banking partners and merchants (MPOS, MATM, AEPS, UPI, PG).
  • Coordinated KYC validations with compliance teams and ensured merchant lifecycle management.
  • Supervised settlements, disputes, and reconciliations for multiple transaction types.
  • Liaised with banks for current and business account openings.
  • Conducted merchant training to enhance activation rates and reduce drop-offs.
  • Partnered with tech teams to drive automation and system enhancements.
  • Account Manager – Reconciliation & Business Support Services at Credopay Fintech, handling MPOS, MATM, AEPS, UPI, PG systems. Responsible for Bank onboarding, Merchant onboarding, KYC verification, and Settlement coordination.

Customer Support Associate

Teleperformance (TAFE – Tractor and Farm Equipment)
03.2018 - 01.2021
  • Maintained accurate CRM records and managed process data with team leaders.
  • Prepared detailed Excel reports (daily/weekly/monthly) using Pivot Tables.
  • Handled customer support efficiently, ensuring high satisfaction.
  • Maintained sales and service records for audit and analytics.

Education

MBA – Master of Business Administration - Business Administration

Alagappa University
Chennai
01.2020

BBA – Bachelor of Business Administration - Business Administration

Nazareth College of Arts And Science
Avadi
01.2017

HSC - Accounts

Good Shepherd
Avadi
01.2013

SSLC - Accounts

Good Shepherd
Avadi
01.2011

Skills

  • Revenue growth
  • KYC verification
  • Invoice balancing
  • Revenue generation
  • Revenue retention
  • Acquiring new customers
  • ClickUp (Task & Project Management)
  • CRM tools
  • Microsoft Excel, Word, PowerPoint
  • Dispute resolution
  • API integration
  • Merchant onboarding
  • Settlement coordination
  • Compliance management
  • System automation
  • Fraud detection
  • Transaction analysis
  • Data reconciliation
  • Customer relationship management
  • Process automation
  • Problem solving
  • Customer satisfaction
  • Lead generation
  • Account servicing skills
  • Team collaboration
  • Banking operations
  • KYC validation
  • Data analysis
  • Reporting
  • Goals and performance
  • Excellent communication skills

Certification

  • Accounts Executive (Payable & Receivable) – UTL Technologies
  • Excel Formulas – UTL Technologies

Languages

Tamil, English, Hindi, Telugu

Hobbies and Interests

Sports: Volleyball, Carrom, Cricket, Chess

Accomplishments

  • I have rewarded 8 times monthly performers and 2 yearly outstanding awards.

Languages Known

Telugu
First Language
Hindi
Proficient (C2)
C2
Tamil
Proficient (C2)
C2
English
Upper Intermediate (B2)
B2
Malayalam
Beginner
A1

Disclaimer

I hereby declare that the above information is true and correct to the best of my knowledge and belief.

STRENGTHS

  • Quick learner, team player, and flexible in task execution.
  • Adaptable and efficient in high-pressure environments.
  • Successfully handled international support queues.

Timeline

Account Manager – CUB & Business Support Services

Credopay Fintech Pvt. Ltd.
02.2021 - Current

Customer Support Associate

Teleperformance (TAFE – Tractor and Farm Equipment)
03.2018 - 01.2021

MBA – Master of Business Administration - Business Administration

Alagappa University

BBA – Bachelor of Business Administration - Business Administration

Nazareth College of Arts And Science

HSC - Accounts

Good Shepherd

SSLC - Accounts

Good Shepherd
VIGNESH B