Hi, I’m
Vignesh E
Product support engineer
Chennai
Summary
Proven Product Support Engineer with a track record of enhancing customer satisfaction and reducing response times at Prudent AI. Skilled in product testing and problem-solving, adept at leveraging adaptability and decision-making to drive improvements. Excelled in streamlining processes and implementing efficient solutions, significantly impacting product quality and team productivity. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
years of professional experience
3
years of post-secondary education
Work History
Prudent AIChennai
Product Support Engineer
06.2022 - Current
Job overview
- Implemented process improvements that led to reduced response times for customer inquiries without sacrificing quality of service.
- Produced engineering change orders, component requests and test procedures to support product redesign activity.
- Assisted in the creation of knowledge base articles and FAQs, making it easier for customers to find answers independently while reducing ticket volume for the support team.
- Documented and updated build, quality and performance records.
- Maintained quality and accuracy from project implementation to delivery.
- Tested completed projects for functionality and implemented changes to production methods to rectify issues in final products.
- Created custom scripts and tools that automated common tasks within the support team, increasing overall productivity levels among colleagues.
Indianl Oil CorporationChennai
Trade Apprentice Accountant
03.2021 - 03.2022
Job overview
- Enhanced practical skills by assisting experienced professionals in various tasks.
- Observed experienced professionals in action, gaining valuable insights into best practices within the field.
- Maintained up-to-date knowledge on professional accounting standards to manage financial recordkeeping.
- Exhibited strong work ethic by consistently arriving on time, completing tasks diligently.
Wipro BPOChennai
Associate
09.2019 - 04.2021
Job overview
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
- Enhanced team productivity by streamlining communication and implementing efficient project management tools.
- Analyzed customer data to identify trends and anticipate customer needs.
Education
SRM Institute of Science And TechnologyKattankulathur, India
Bachelor of Computer Applications from Computer Programming
06.2015 - 05.2018
Skills
Software Installation
Timeline
Product Support Engineer
Prudent AI
06.2022 - Current
Trade Apprentice Accountant
Indianl Oil Corporation
03.2021 - 03.2022
Associate
Wipro BPO
09.2019 - 04.2021
SRM Institute of Science And Technology
Bachelor of Computer Applications from Computer Programming
06.2015 - 05.2018
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