Seasoned IT professional with a robust background in system operations and support, notably at Coforge Limited. Excelled in roles requiring operational excellence and cross-functional coordination, enhancing system efficiency and workforce planning. Skilled in both technical troubleshooting and fostering business analysis, achieving significant operational improvements.
Overview
9
9
years of professional experience
Work History
IT OPS Support
Coforge Limited
01.2022 - Current
System Operation Co-Ordinator
Green Home Farms & Resorts Pvt Ltd
01.2021 - 06.2022
System Operation Co-Ordinator
Sodexo facility management India Limited
01.2016 - 12.2020
Roles and responsibilities
Installing and upgrading operating systems and computer software.
Test computers to ensure the proper functioning of computer systems.
User Profiles Backup and Restore
Sharing folder, sharing device, and printer.
Perform remote troubleshooting.
Help new employees set up their workstations.
Maintain and upgrade equipment as needed.
Disk Management, partitions.
Antivirus update and virus protection.
Basic networking, map drive, data sharing.
Interact with staff on desktop problems and their resolution.
Configuring the printer in accordance with the network environment.
Installation of software packages on different operating systems and managing user groups and accounts.
Updated management on a regular basis through reports and presentations.
To take a backup of various databases using an external hard drive.
Set up computers and install software and hardware for various applications and programs.
Network and connect computers within the organization to better communicate.
Configure Wireless and Data Card Installation on Laptop.
Education
BSC - Information Technology
E.G.S Pillay Arts And Science College
HSC -
Government Higher Secondary School
SSLC -
Government Higher Secondary School
Skills
Forecasting
Cross-functional coordination
Workforce planning
Operational excellence
Scheduling management
Business analysis
Personal Information
Date of Birth: 10/05/90
Nationality: Indian
Marital Status: Married
Languages
English
Tamil
Roles And Responsibilities
Installing and upgrading operating systems and computer software
Test computers to ensure the proper functioning of computer systems
User Profiles Backup and Restore
Sharing folder, sharing device & Printer
Perform remote troubleshooting
Help new employees set up their workstations
Maintain and upgrade equipment as needed
Disk Management, partitions
Antivirus update & virus protection
Basic Networking, Map drive, Data sharing
Interact with staff on desktop problems and their resolution
Configuring Printer in as per network environment
Installation of Software package on different O.S & Managing user Group and Account
Updated management on a regular basis through reports and presentations
To take Backup process of various database using External Hard Drive
Setup computers and install software/hardware for various applications and programs
Network and connect computers within organization to better communication
Configure Wireless & Data card Installation on Laptop
Personality Traits
Good in Team Work
Good in Interpersonal relationship and communication
Knowledge of Excel, Power Point & Word
Windows, MS Office, MS Access
Languages: C++, C, Java and HTML
Timeline
IT OPS Support
Coforge Limited
01.2022 - Current
System Operation Co-Ordinator
Green Home Farms & Resorts Pvt Ltd
01.2021 - 06.2022
System Operation Co-Ordinator
Sodexo facility management India Limited
01.2016 - 12.2020
BSC - Information Technology
E.G.S Pillay Arts And Science College
HSC -
Government Higher Secondary School
SSLC -
Government Higher Secondary School
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