Summary
Overview
Work History
Education
Skills
Additional Information
Certification
Timeline
Generic

Vignesh Ganesh

Engagement Manager, AI Solutions
Bengaluru,Karnataka

Summary

AI Delivery Leader specializing in Generative AI and Conversational AI solutions with over 9 years of experience. Successfully leads teams to deliver innovative AI projects that enhance customer experiences, automate processes, and drive business growth. Expertise in building and managing high-performing teams, fostering a collaborative work environment, and mentoring future leaders. Committed to delivering exceptional results and staying at the forefront of AI advancements.

Overview

10
10
years of professional experience
4
4
years of post-secondary education
2
2
Certifications

Work History

Engagement Manager(Technical Program Manager)

Quantiphi Inc.
Bengaluru
06.2022 - Current
  • Company Overview: Quantiphi is Boston based, award-winning AI-first digital engineering company driven by the desire to solve transformational problems
  • Successfully Led multiple projects across the sectors mentioned above with a combined deal value of over $4M
  • Currently Leading a portfolio of projects onboarding customer and building agents on Google Agentspace
  • Led a team of 40+ engineers to develop Generative AI applications for USA's leading cryptocurrency exchange
  • Led a team of close to 50 engineers to develop and revamp the Intelligent Automation program for a leading Indian Bank
  • Built out the CSAT, Onboarding and Skills Ramp up initiatives as well as Project Management framework for the Applied AI Practice of the Organization
  • Collaborated with sales teams to identify new business opportunities and expand the company''s client base.
  • Cultivated a culture of collaboration within the team, enabling seamless execution of project deliverables at each stage of the engagement process.
  • Utilized analytical tools to monitor progress against engagement objectives regularly, making necessary adjustments to ensure success in achieving goals set forth by clients.

Technical Program Manager(Contractor Via Quantiphi)

Google Inc.
Mumbai
03.2021 - 05.2022
  • Head the Solution Delivery and PMO of a Contact Center AI(CCAI) project for one of the largest Telecom players in the world
  • Leading a team of 14 conversation architects across key work streams of new virtual agent development and customer feedback loop
  • Set up sprint planning, resource allocation processes, standardized technical documentation and increased implementation of insights from 14% to 50% in 6 months

Associate Engagement Manager(Technical Program Manager)

Quantiphi Inc.
Mumbai
09.2019 - 02.2021
  • Built Conversational AI solutions in chat, voice, agent assist and virtual agent analytics dashboards
  • Interfaced with internal IT development teams to integrate new technologies, streamlining use of existing systems to reduce contact center Inbound queries by 20% and improve Average Handling Time by 30%

Data Scientist

Kaam.work
Bengaluru
12.2018 - 08.2019
  • Company Overview: Kaam work was founded in 2018 with a singular vision to enable companies to hire anywhere and talent to work from anywhere
  • Built an interactive Tableau dashboard as part of the Pilot Project using customer, store, and masked consumer data
  • Data engineered Google Analytics data(Search ads) data into Google Big query platform building a pipeline
  • Automated manual reports generated by business stakeholders across categories by building data models, performing important joins and visualization using PowerBI
  • Streamlined data collection methods to minimize analysis errors.

Decision Scientist

Mu Sigma
Bengaluru
09.2015 - 12.2018
  • Company Overview: Mu Sigma is the world's largest pure-play data analytics firm providing data science solutions to Fortune 500 companies
  • Brought about a paradigm shift in selective targeting using Customer lifetime value analysis
  • Segmented physicians based on value, then analyzed transition matrix to predict the possible movement of each physician
  • Target list based on the lifetime values were rolled out for different promotional campaigns
  • Leveraged Statistical techniques like PCA, factor analysis, missing values, outlier detection to identify and bucket customer base
  • Identified key customer targets and understood their behavior through Segmentation and Cluster Analysis
  • Part of a 5 member team responsible for building physician universe segmentation based on responsive and behavioral features, using clustering (k-means, hierarchical concepts)
  • Built segment profiles for the brand teams who then used them for the creation of various marketing strategies and as an input in processes like alignment and creating call and sample plans

Education

Bachelor of Engineering - Computer Engineering

University of Pune
Pune, India
05.2011 - 06.2015

Skills

Strategic thinking

Client relationship management

Problem-solving

Stakeholder management

Program leadership

Project management

GCP Tools and Services

Business analysis

Strategic thinking

Additional Information

  • Spot award - Won a spot award for team management and meeting strict deadlines under pressure., Leaderboard awards(twice) and Best team(4 times) award
  • Won the annual awards for leading from the front, driving customer success and influencing the team to strive for greatness.,
  • Volunteer at the Art of Living Foundation India - organizing youth empowerment and skills workshops for over 1000+ students across 4 years on my college campus.

Certification

Generative AI Leader, Google Cloud Platform

Timeline

Generative AI Leader, Google Cloud Platform

05-2025

Cloud Digital Leader, Google Cloud Platform

05-2025

Engagement Manager(Technical Program Manager)

Quantiphi Inc.
06.2022 - Current

Technical Program Manager(Contractor Via Quantiphi)

Google Inc.
03.2021 - 05.2022

Associate Engagement Manager(Technical Program Manager)

Quantiphi Inc.
09.2019 - 02.2021

Data Scientist

Kaam.work
12.2018 - 08.2019

Decision Scientist

Mu Sigma
09.2015 - 12.2018

Bachelor of Engineering - Computer Engineering

University of Pune
05.2011 - 06.2015

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Vignesh GaneshEngagement Manager, AI Solutions