Vignesh G.S
Senior Client Specialist -Quality
Chennai
Summary
Knowledgeable and dedicated customer service professional with extensive experience in US Medical Billing- AR industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in Quality Assurance, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
11
11
years of professional experience
5
5
years of post-secondary education
Work History
Senior Client Specialist-Quality
Access Healthcare PVT LTD
12.2021 - Current
- Reviewing Teammate's work for quality & accuracy on a regular basis which includes monitoring their progress in terms of quality
- Providing constructive feedback to the agents for the process improvement
- Conducting OJT, one to one & team training sessions for the project betterment
- Analyzing the root cause for the occurred client error
- Performing the action plan which includes the corrective action & the preventive action
- Identifying trends & bulk errors which results in max efficiency to avoid client escalations
- Escalating an issue via mails to the top level management based on the severity
- Conducting self-evaluation sessions to improve the user's accent, call etiquette, documentation & domain knowledge
- Attending client calls to interact with the end client regarding the issues & their solutions
- Making QA Reports
Quality Analyst
AGS Health Pvt Ltd
03.2020 - 12.2021
- Reviewing Teammate's work for quality & accuracy on a regular basis which includes monitoring their progress in terms of quality
- Providing constructive feedback to the agents for the process improvement
- Conducting OJT, one to one & team training sessions for the project betterment
- Analyzing the root cause for the occurred client error
- Performing the action plan which includes the corrective action & the preventive action
- Identifying trends & bulk errors which results in max efficiency to avoid client escalations
- Escalating an issue via mails to the top level management based on the severity
- Conducting self-evaluation sessions to improve the user's accent, call etiquette, documentation & domain knowledge
- Attending client calls to interact with the end client regarding the issues & their solutions.
SUBJECT MATTER EXPERT (SME)
06.2018 - 01.2019
- Helping the team members for doubt clarifications
- Reviewing team member’s errors and giving them feedbacks.
Process Associate (Voice Process)
09.2016 - 01.2019
- Negotiate and Build healthy relations with insurance company
- Reviewing the denied Claims
- Deal with telephone queries, mails & respond accordingly
- Maintain the records relating to medical billing
- Understanding different codes & applying respectively.
Senior AR caller in denials
MED PRO SOLUTIONS
01.2014 - 01.2016
- Calling the patients for the payment.
Education
Bachelor of Computer application -
St. Thomas of Arts and Science
01.2008 - 04.2011
HSC - undefined
Krishnasamy matriculation higher secondary school
01.2006 - 04.2007
Skills
Ability to prioritize for results
Good team worker with strong initiative
Hard & Smart Worker
Self-starter with Positive Attitude
Accomplishments
- Got 2 awards for quality and 4 awards for production.
- Won Star Debut Award.
- Won Star Performer Award.
Personal Information
- Age: 32
- Father's Name: Vignesh. G.S
- Date of Birth: 08/20/88
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Technicalqualification
Operating system: Windows XP/7/8., Microprocessor & Micro Controller | Networking.
Languages
English, Tamil & Telugu
Disclaimer
I hereby declare that all the above information is true to the best of my knowledge and belief.
Timeline
Senior Client Specialist-Quality
Access Healthcare PVT LTD
12.2021 - Current
Quality Analyst
AGS Health Pvt Ltd
03.2020 - 12.2021
SUBJECT MATTER EXPERT (SME)
06.2018 - 01.2019
Process Associate (Voice Process)
09.2016 - 01.2019
Senior AR caller in denials
MED PRO SOLUTIONS
01.2014 - 01.2016
Bachelor of Computer application -
St. Thomas of Arts and Science
01.2008 - 04.2011
HSC - undefined
Krishnasamy matriculation higher secondary school
01.2006 - 04.2007
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